KYLE COLBERT

• Lead commercial strategy, channel development, customer engagement, forecasting, and growth initiatives across North America.
• Manage dealer, distribution, OEM and strategic account relationships.
• Serve as key commercial interface between product management, marketing, finance, operations and customer support.
• Drive market penetration, profitability and customer retention initiatives.
• KEY RESULTS
• Maintained and expanded a business supporting $150M+ annual revenue.
• Enhanced dealer productivity and accountability through channel optimization.
• Improved commercial transparency through disciplined forecasting and performance reviews.

• Consolidated fractured dealer channel from 144 small and medium size dealers to 15 key partners while achieving over $500M in revenue
• Developed and executed channel strategies to enhance partner engagement and sales performance.
• Analyzed market trends to identify growth opportunities within existing channels.
• Collaborated with cross-functional teams to optimize product offerings for channel partners.
• Established training programs for partners, improving product knowledge and sales effectiveness.

• Developed and implemented global customer support strategies, policies, and procedures to ensure consistent service delivery across regions.
• Led and managed international customer service teams, providing guidance, training, and mentorship to improve performance and consistency across markets.
• Resolved escalated customer issues in a timely and effective manner, ensuring high levels of customer satisfaction and retention.
• Collaborated cross-functionally with product, engineering, and sales teams to enhance customer experience, improve product offerings, and elevate overall service quality.