Kyle Brown
Denver
Summary
I am a Hard working individual with broad knowledge in geotechnical drilling, wireline, sales experience and many niche trades. Experienced in operating multiple types of heavy machinery, including forklift, manlift, telehandler and front-end loaders. I have Several years of customer service and sales experience with knowledge of sale strategies, product and service sales, customer relations, and satisfaction. Through my past employment experiences I have gained many valuable skills such as leadership skills, effective communication, critical and analytical thinking, conflict resolution, negotiation, teamwork, and time management as well as many other qualities I bring with me to my place of employment. I am a Quick learner with excellent interpersonal skills and strong work ethic.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Advisor
Baker Garage Volvo Specialists
Denver
07.2025 - Current
- Provided expert advice on vehicle maintenance and repair options.
- Coordinated service appointments and managed customer inquiries effectively.
- Assisted technicians with diagnostics and repair processes as needed.
- Advised customers regarding vehicle functionalities and maintenance recommendations.
- Maintained accurate records of customer interactions and service history.
- Collaborated with team members to enhance overall service efficiency.
- Resolved customer concerns promptly to ensure satisfaction and trust.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Sous Chef/Kitchen Manager
Stiano restaurant
La Veta
03.2024 - 06.2025
- Manage kitchen staff, ensuring efficient operations and high-quality food standards.
- Implement quality control processes, maintaining consistent taste and presentation.
- Coordinate workflow, fostering teamwork and effective communication.
- Address challenges with creative solutions, enhancing overall kitchen performance.
- Build positive customer relationships, enhancing dining experience and satisfaction.
- Managed kitchen operations to enhance food quality, resulting in consistently high customer satisfaction and repeat business.
- Fostered a collaborative team environment, leading to improved staff morale and seamless kitchen workflow.
- Implemented rigorous quality control measures, ensuring every dish meets high standards and reducing food waste.
- Developed new menu items based on seasonal ingredients, attracting more patrons and increasing overall sales.
- Utilized effective communication skills to resolve conflicts among staff, maintaining a harmonious workplace and efficient service.
- Streamlined kitchen operations by optimizing staff roles, resulting in quicker service times and enhanced customer satisfaction.
Service Advisor
Bishs RV
Cheyenne
06.2021 - 12.2023
- Coordinate customer communication for RV service needs, enhancing satisfaction and trust.
- Promote additional services and equipment, boosting sales and customer value.
- Supervise technicians to ensure timely and accurate service delivery.
- Foster teamwork and organization, leading to improved service efficiency.
- Maintain high customer satisfaction through effective problem-solving and communication.
- Cultivated strong relationships with customers, actively listening to their needs and ensuring tailored service solutions that enhanced satisfaction.
- Oversaw technicians to optimize service workflows, significantly improving turnaround times and elevating customer trust.
- Analyzed service trends and customer feedback to implement targeted improvements, leading to noticeable gains in service efficiency.
- Coordinated with the sales team to promote additional services, contributing to increased revenue while meeting diverse customer needs.
- Maintained accurate records of customer interactions and service history, ensuring compliance with company standards and enhancing operational transparency.
- Streamlined service appointment scheduling, reducing wait times and significantly enhancing customer satisfaction.
Service Advisor
Halladay Motors
Cheyenne
10.2020 - 06.2021
- Assessed customer needs to ensure optimal repair solutions and satisfaction.
- Built strong customer relationships, enhancing service experience.
- Advised on additional services, boosting sales and vehicle performance.
- Served as primary contact for warranty, timelines, and pricing inquiries.
- Facilitated seamless communication, ensuring customer trust and loyalty.
- Actively listened to customer concerns, ensuring clear communication and fostering a welcoming environment for service discussions.
- Recommended and sold additional repairs after thorough vehicle inspections, enhancing customer satisfaction and driving measurable revenue growth.
- Coordinated with technicians and customers to streamline warranty work processes, improving service turnaround times and client trust.
- Assessed customer needs and provided detailed estimates, ensuring transparency and aligning service options with client expectations.
- Maintained accurate records of customer interactions and service recommendations, upholding compliance and enhancing operational efficiency.
- Implemented a streamlined customer feedback process, resulting in noticeable improvements in service satisfaction and retention rates.
Sales Associate
Tyrell Chevrolet
Cheyenne
11.2019 - 09.2020
- Guided customers in selecting vehicles, enhancing decision-making skills.
- Negotiated deals, finalized paperwork, boosting sales closure rate.
- Served as main dealership contact, ensuring seamless communication.
- Provided detailed vehicle info, improving customer satisfaction.
- Followed up on customer satisfaction, fostering long-term relationships.
- Delivered exceptional customer service by guiding clients through vehicle options, resulting in informed purchases and enhanced customer satisfaction.
- Negotiated sales agreements effectively, closing deals that contributed to a noticeable increase in monthly revenue for the dealership.
- Maintained comprehensive records of customer interactions and transactions, ensuring accuracy in follow-ups and service delivery.
- Served as the primary liaison between customers and dealership departments, streamlining communication for parts and service inquiries.
- Collected customer feedback post-sale to identify trends, leading to marked improvements in sales strategies and customer retention efforts.
- Enhanced customer engagement through proactive follow-ups, leading to stronger relationships and increased repeat business.
2nd Hand
Patriot Well Solutions
Brighton
04.2018 - 10.2019
- Executed wireline operations, ensuring precise tool deployment and reducing downtime, significantly enhancing overall operational efficiency.
- Collaborated with team members to maintain equipment, fostering a culture of safety and reliability in high-pressure environments.
- Prepared for upcoming runs by meticulously organizing tools and materials, leading to streamlined operations and quicker turnaround times.
- Developed a systematic approach to cleaning and setting tools, which improved safety protocols and minimized the risk of on-site incidents.
- Managed the efficient stabbing of lubricators, ensuring optimal performance and contributing to smoother operational workflows.
- Executed wireline operations with precision, significantly reducing downtime and enhancing overall operational efficiency.
- Assembled setting tools and attached plugs efficiently, enhancing operational readiness.
- Promoted to 2nd hand, gaining supervisory skills and training new crew members.
3rd Hand
Pioneer Wireline Services, LLC
Fort Morgan
11.2017 - 04.2018
2nd Hand
Halliburton ES
Fort Lupton
01.2017 - 11.2017
Ground Man
BRANNAN SAND and GRAVEL
Denver
02.2015 - 12.2016
- Operated wireline equipment, ensuring safety and precision.
- Enhanced tool setup efficiency in trailer.
- Prepared next run, optimizing workflow.
- Managed lubricator operations, ensuring seamless integration.
Drill Hand
Dakota Drilling
Denver
01.2013 - 01.2015
Service Technician I
Discount Tire
Aurora
03.2011 - 12.2012
Education
HIGH SCHOOL DIPLOMA - advanced history, psychology, forensic science
Grandview High School
Aurora, COSkills
- Communication
- Mechanical
- Sales
- Welding
- Customer Service
- Quality Assurance
- Kitchen Management
- Marketing
- Public Speaking
- Management
- Negotiation
- Technical Support
- Time Management
- Forklift Operation
- Computer Skills
- Team Leadership
- Problem Solving
- Adaptability
- Strategic Planning
- Analytical Thinking
- Customer Engagement
- Conflict Resolution
- Team Building
- Staff Training
- Leadership
- Staff Scheduling
- Customer Retention
- Customer Advocacy
Certification
- Servsafe, I am servsafe certified
- Forklift Certification, I am forklift certified
- CDL, I previously held and could obtain again a class A CDL license with all endorsements
- Explosive Handling, I was formerly explosives certified through my wireline work in the oilfield from safe handling, transportation, and construction of the explosive devices.
Personal Information
- Date of Birth: 01/25/95
- Nationality: American
Languages
- German
- English, Native
- German, Novice
Timeline
Service Advisor
Baker Garage Volvo Specialists
07.2025 - Current
Sous Chef/Kitchen Manager
Stiano restaurant
03.2024 - 06.2025
Service Advisor
Bishs RV
06.2021 - 12.2023
Service Advisor
Halladay Motors
10.2020 - 06.2021
Sales Associate
Tyrell Chevrolet
11.2019 - 09.2020
2nd Hand
Patriot Well Solutions
04.2018 - 10.2019
3rd Hand
Pioneer Wireline Services, LLC
11.2017 - 04.2018
2nd Hand
Halliburton ES
01.2017 - 11.2017
Ground Man
BRANNAN SAND and GRAVEL
02.2015 - 12.2016
Drill Hand
Dakota Drilling
01.2013 - 01.2015
Service Technician I
Discount Tire
03.2011 - 12.2012
HIGH SCHOOL DIPLOMA - advanced history, psychology, forensic science
Grandview High School