Kyla Criswell
Colorado Springs
Summary
Efficient Cashier recognized for high productivity and swift task completion. Expertise in accurate cash handling, exceptional customer service, and effective problem-solving. Strong communication and teamwork skills contribute to seamless transactions and enhanced customer satisfaction. Very patient and understanding with guests, and strives to provide the best service possible to create a welcoming environment for them.
Overview
4
4
years of professional experience
Work History
Shift Leader
Panda Express
Fountain
03.2023 - Current
- Supervised daily operations, ensuring efficient restaurant workflow.
- Trained new team members on service standards and food safety protocols.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Collaborated with management to implement process improvements for increased efficiency.
- Verified accuracy of cash drawers during opening and closing shifts.
- Delegated tasks to staff while monitoring completion and performance.
- Maintained cleanliness of dining areas, restrooms, kitchen equipment, and floors.
- Analyzed sales data to identify trends and areas for improvement.
- Learned both FOH and BOH to fill in any position in the store.
Cashier
SUBWAY®Restaurants
Fountain
11.2022 - 05.2023
- Facilitated customer selections and customizations from menu offerings.
- Ensured cleanliness and organization of workstations and dining areas.
- Operated kitchen equipment, including grills and slicers, maintaining safety standards.
- Adhered to food safety guidelines, ensuring high-quality food handling practices.
- Trained new staff on sandwich preparation techniques and effective customer service.
- Coordinated with co-workers to address customer needs and concerns efficiently.
Cashier
Dunkin' Donuts
Fountain
03.2021 - 11.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front counter and dining area.
- Collaborated with team members to enhance operations during peak hours.
- Accurately handled cash and credit transactions in compliance with policies.
- Trained new cashiers on procedures and best practices for customer service.
- Processed customer orders efficiently at high-volume drive-thru window.
Education
Some College (No Degree) - American Sign Language
Pikes Peak Community College
Colorado Springs, COSkills
- Customer service and support
- Team leadership
- Employee training and development
- Communication skills
- Food safety compliance
- Operational efficiency
- Cash handling and management
- Conflict resolution
- Inventory management
- Documentation and reporting
Languages
American Sign Language
Limited
Timeline
Shift Leader
Panda Express
03.2023 - Current
Cashier
SUBWAY®Restaurants
11.2022 - 05.2023
Cashier
Dunkin' Donuts
03.2021 - 11.2022
Some College (No Degree) - American Sign Language
Pikes Peak Community College
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