Kyara Jennings
Parker
Summary
Dynamic Eligibility Specialist with proven expertise in Medicaid eligibility and regulatory compliance at InnovAge. Recognized for exceptional problem-solving and attention to detail, successfully guiding patients through complex processes. Adept at document verification and maintaining accurate records, ensuring high-quality service and client satisfaction. Committed to enhancing patient experiences and outcomes.
Overview
8
8
years of professional experience
Work History
Eligibility Specialist/Community Liaison
InnovAge
Denver
01.2022 - 01.2025
- Facilitated effective communication between patients, families, nursing facilities, and County office regarding Medicaid eligibility.
- Guided patients and families through admission processes, ensuring completion of paperwork and verification of insurance.
- Collaborated with nursing facility to develop discharge plans and arrange necessary post-discharge care.
- Provided information to patients and families about financial responsibilities associated with care services.
- Monitored patient experiences, identifying opportunities for improvement within the facility.
- Prepared and distributed loss of benefit letters monthly, assisting patients in obtaining Medicaid renewal verifications.
- Reported admissions, discharges, and disenrollments to the County office promptly.
- Worked AR reporting researching nonpayment's
Eligibility Specialist
Connect for Health Colorado
Denver
01.2019 - 01.2021
- Answered incoming customer calls promptly and professionally to ensure high-quality service.
- Reviewed Medicaid applications, verifying personal information and income details for accuracy.
- Requested and validated supporting documents like paystubs and tax returns to confirm eligibility.
- Analyzed collected data against Medicaid guidelines to determine applicant qualification.
- Conducted interviews with applicants to clarify details and resolve discrepancies.
- Calculated appropriate Medicaid benefits based on individual eligibility and needs assessment.
- Reviewed ongoing Medicaid recipients' information to maintain accurate eligibility status.
- Provided explanations regarding eligibility decisions, including appeals process when applicable.
Eligibility Specialist
Jefferson County Human Services
Golden
01.2017 - 04.2019
- Conducted phone and in-person interviews for food, cash, and medical assistance applications.
- Assessed financial and personal circumstances to determine eligibility for various programs.
- Approved or denied applications, notifying clients of decisions promptly.
- Maintained accurate records to ensure compliance with program regulations.
- Monitored changes in client status, adjusting eligibility and support payments accordingly.
Education
High School Diploma -
Emily Griffith Technical College
Denver, CO01-2009
Skills
- High performance and reliability
- Medicaid eligibility
- Document verification
- Regulatory compliance
- Record keeping
- Problem solving
- Attention to detail
- Time management
- Customer service expertise
- Office software proficiency
- Digital and phone communication
- Attention to detail and organization
Phone - Number
7204179401
References
References available upon request.
Timeline
Eligibility Specialist/Community Liaison
InnovAge
01.2022 - 01.2025
Eligibility Specialist
Connect for Health Colorado
01.2019 - 01.2021
Eligibility Specialist
Jefferson County Human Services
01.2017 - 04.2019
High School Diploma -
Emily Griffith Technical College
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