Karla Tapia
Centennial
Summary
Upbeat, knowledgeable, and efficient individual equipped to manage positive member interactions. Excellent communicator with attention to detail and prominent account management skills. Clear understanding of Supply Chain. Motivated to learn, grow and excel customer needs.
Overview
8
8
years of professional experience
Work History
Production Planner
Plastic Molding Technology Inc.
Centennial
05.2025 - Current
- Lead production planning for two distinct manufacturing facilities: one located in Centennial, Colorado, and the other in El Paso, Texas.
- Develop, monitor, and adjust integrated production schedules across both sites using IQMS (DELMIAWorks), ensuring alignment with sales forecasts, customer demand, and inventory targets.
- Work closely with Plant Managers to coordinate capacity planning, resource allocation, and shift priorities based on site-specific constraints and requirements.
- Collaborate with the Procurement team to ensure material availability, reduce lead times, and maintain production flow.
- Resolve cross-site scheduling conflicts, material shortages, and capacity bottlenecks while maintaining production efficiency and on-time delivery.
- Partner with Engineering to maintain and synchronize BOMs. Additionally, support the launch of new awarded programs by coordinating and scheduling multiple Run-for-Tooling (RFT) and sample trials, ensuring alignment between production readiness and customer validation timelines.
- Analyze and report on production metrics specific to each facility, including schedule adherence, lead times, and WIP status.
- Drive continuous improvement of planning processes across both plants, and support ERP optimization initiatives.
- Act as the primary point of contact for all scheduling-related communication between both sites, and key stakeholders.
Customer Service Representative III
Plastic Molding Technology Inc.
Centennial
04.2024 - 05.2025
- Place and scheduling orders based on quoted lead times and raw material availability.
- Review of production schedule to ensure orders are being produced according to the scheduled shipping date.
- Partner with sales, engineering and production planning teams to ensure meeting and exceeding customers' expectations.
- Analyzing forecast information and submitting data to procurement to guarantee raw material availability for production.
- Keep records of customer interactions, process customer accounts and file documents.
- Inform customers of material arrivals and/or advise of any potential problems that production can encounter.
Customer Service Representative
Sumitomo Wiring Systems
El Paso
02.2021 - 04.2024
- Reviewed weekly release requirements and interpreted forecast information.
- Supplied material is produced across the globe, and lead times are established according to the country of origin of each component.
- Placed sales orders for customers' demand, and issued purchase orders for raw materials as needed.
- Communicated daily with production planning and allocated material available to each customer based on their reported needs.
- Kept track of inventory changes to confirm that there was sufficient material to fulfill requirements.
- Track and follow up on shipments in transit to avoid downtime at plants.
- Submitted requests for quotes for materials, as needed.
- Notified clients of production annual capacity constraints.
- Submission of expedited requests and able to quote fees for such services.
- Ensured compliance with relevant laws and regulations related to procurement activities.
Customer Service Representative
Bank of America, Customer Service Contact Centers
El Paso
05.2020 - 11.2020
- Authenticated customers by obtaining or verifying sensitive client information.
- Completed special procedures for customers such as stopping payments, transferring funds from one account to another, closing accounts, etc.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problems, selecting, and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
Customs Brokerage Representative
Pilot Freight Services
El Paso
02.2019 - 04.2020
- Daily management of the Foreign Trade Zone operation includes inventory control for all products admitted into, and withdrawn from, the warehouse.
- Reported the inventory kept in the foreign trade zone to CBP officials.
- Gained experience in ACE's suite of software for procedures of Shipper Export Declarations, In-Bonds, Entries, and ISFs.
- Kept detailed records of inventories and customer information.
- Issued billing statements monthly, and followed up with customers to ensure receipt of payment.
- Managed customs documentation for international shipments to ensure compliance.
- Communicated with government agencies regarding regulations and compliance updates.
- Provided guidance to customers on compliance requirements associated with imports and exports.
Supply Chain Specialist
CEVA Logistics Inc.
El Paso
01.2018 - 02.2019
- Was responsible for auditing incoming shipments and ensuring that receipts physically matched the paperwork provided.
- Entered data related to shipments using the QAD system, and the appropriate documents were issued to import the material to Mexico.
- Responded to customer requests, offering excellent support, and tailored recommendations to address needs.
- Analyzed, optimized, and oversaw inventory procedures to improve supply chain operations.
- Used ACMS software to track goods from origin to delivery, and keep track of inventory available.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements.
Education
High School -
El Dorado High School
01.2017
Skills
- Bilingual Spanish and English
- Problem solver
- MS Office proficiency
- Data analysis
- Adaptability
- Negotiation
- Capacity planning
- Customer relationship management
- Demand forecasting
Timeline
Production Planner
Plastic Molding Technology Inc.
05.2025 - Current
Customer Service Representative III
Plastic Molding Technology Inc.
04.2024 - 05.2025
Customer Service Representative
Sumitomo Wiring Systems
02.2021 - 04.2024
Customer Service Representative
Bank of America, Customer Service Contact Centers
05.2020 - 11.2020
Customs Brokerage Representative
Pilot Freight Services
02.2019 - 04.2020
Supply Chain Specialist
CEVA Logistics Inc.
01.2018 - 02.2019
High School -
El Dorado High School
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