Kseniya Valkavets
Fort Collins
Summary
Results-driven customer service representative with over eight years of experience in hospitality, recognized for delivering exceptional customer experiences and resolving conflicts effectively. Proven track record of driving revenue growth, recognized for maintaining highest sales performance in two serving roles through strong customer engagement and product knowledge. Possessing skills in team supervision, leadership, document management, multitasking, scheduling, and effective client communication.
Overview
12
12
years of professional experience
Work History
Bartender/ Server
Elevations Eatery
01.2025 - Current
- Established rapport with local customers and promoted repeat business through high-quality service
- Provided ongoing customer service in a fast-paced environment upholding high standards of guest experience and satisfaction
Server / Supervisor
La Crêperie French Restaurant & Bakery
01.2022 - Current
- Supervised front-of-house operations to ensure seamless daily service
- Trained and managed staff, created schedules, and resolved customer concerns
- Consistently upheld high standards of guest experience and satisfaction
Manager/ Server
Notchtop Bakery & Café
01.2017 - 01.2024
- Oversaw both front-of-house and back-of-house teams
- Trained and managed staff, created schedules, and resolved customer concerns
- Addressed operational challenges
- Built strong relationships with local customers to encourage repeat business
Office Manager / Server
Café De Pho Thai
01.2019 - 01.2022
- Handled administrative tasks, including employee payroll and vendor coordination
- Managed inventory tracking and ensured the timely ordering of supplies
- Provided ongoing customer service in a fast-paced environment
Receptionist / Office Assistant
Priorbank, JSC
01.2014 - 01.2016
- Managed incoming calls, client check-ins, and appointment scheduling
- Organized incoming legal documents and ensured proper routing
- Maintained confidentiality and accuracy in all document handling
Education
Bachelor’s Degree - Economic Law
Belarusian State University
Minsk, Belarus01.2016
High School Diploma - undefined
School #166
Minsk, Belarus01.2011
Skills
- Advanced communication skills in four languages
- Experienced in office management tasks including basic accounting and order management
- Strong client communication skills, conflict resolution expertise, outstanding customer service expertise
- Detail-oriented with effective time management
- Advanced skills in Microsoft Office and POS software
- Strong multitasking and organization skills
- Team training and development skills
- Team player attitude
- Complex problem-solving skills
- Task prioritization
- Fast learner
Timeline
Bartender/ Server
Elevations Eatery
01.2025 - Current
Server / Supervisor
La Crêperie French Restaurant & Bakery
01.2022 - Current
Office Manager / Server
Café De Pho Thai
01.2019 - 01.2022
Manager/ Server
Notchtop Bakery & Café
01.2017 - 01.2024
Receptionist / Office Assistant
Priorbank, JSC
01.2014 - 01.2016
High School Diploma - undefined
School #166
Bachelor’s Degree - Economic Law
Belarusian State University