Krystel Colon Rodriguez
Aurora
Summary
Results-driven Practice Manager with expertise in schedule management, staff development, and workflow optimization. Proven track record in enhancing patient care and operational efficiency while fostering a collaborative team environment.
Overview
12
12
years of professional experience
Work History
Practice Manager
Stanbrick Dental Group
Denver, CO
07.2024 - Current
- Coordinated daily operations to enhance patient flow and service delivery.
- Implemented scheduling systems to optimize appointment management and reduce wait times.
- Managed patient records using electronic health record systems for improved accuracy and compliance.
- Trained staff on best practices in customer service and office protocols to ensure a positive patient experience.
- Monitored performance metrics to identify areas for operational improvement and enhance overall efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Increased number of team members and grew the practice.
Operations Manager
Pacific Dental Services
Aurora, CO
05.2019 - 06.2024
- Developed and maintained standardized workflows to ensure compliance with regulatory requirements.
- Mentored staff in operational procedures, fostering a culture of continuous improvement.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Office Manager
Mobile EyeCare Associates/Focus Management
Sunrise, FL
05.2016 - 05.2019
- Oversaw daily office operations, ensuring efficient workflow and resource management.
- Developed and implemented administrative procedures to enhance operational efficiency.
- Coordinated scheduling for staff and patient appointments, optimizing time management.
- Managed vendor relationships, negotiating contracts and pricing for office supplies and services.
- Trained and mentored new administrative staff, fostering a collaborative work environment.
- Streamlined communication processes between departments to improve information flow.
- Led initiatives for process enhancements, resulting in increased productivity across the team.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Assistant Store Manager
White House Black Market
Pembroke Pines, FL
11.2014 - 05.2016
- Led daily store operations to enhance customer service and sales performance.
- Developed and implemented employee training programs to improve team productivity and engagement.
- Analyzed sales trends to optimize inventory management and merchandising strategies.
- Collaborated with upper management on strategic planning initiatives for increased profitability.
- Executed visual merchandising standards to elevate brand presentation and customer experience.
- Fostered a positive work environment by promoting teamwork and open communication among staff members.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Modern Languages/Languare Arts - Foreign Languages And Literatures
Florida International University
Miami, FL05-2009
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Employee performance
- Strategic planning
- Electronic health records
- New hire training
- Staff development
- Supplies ordering
Accomplishments
- Q4 Practice of 2024
- Q3 Practice of 2025
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager
Stanbrick Dental Group
07.2024 - Current
Operations Manager
Pacific Dental Services
05.2019 - 06.2024
Office Manager
Mobile EyeCare Associates/Focus Management
05.2016 - 05.2019
Assistant Store Manager
White House Black Market
11.2014 - 05.2016
Modern Languages/Languare Arts - Foreign Languages And Literatures
Florida International University