Krystal Brown
Littleton
Summary
Dynamic sales associate manager with a focus on driving team performance and enhancing customer engagement. Proven ability to develop and implement sales strategies aligned with company goals, resulting in consistently growing sales targets and improving customer satisfaction.
Overview
20
20
years of professional experience
Work History
Sales Associate Manager
Rivian
Denver
2024.11 - Current
- Developed and implemented successful sales strategies to increase revenue.
- Developed sales strategies that aligned with company goals, resulting in increased market responsiveness.
- Managed daily operations of sales team, improving customer engagement through effective team coordination.
- Monitored weekly performance of team members and provided constructive feedback to drive individual improvement.
- Trained new associates on product knowledge and customer service techniques.
- Supervised staff in the daily operations of the store.
- Facilitated communication between sales staff and upper management regarding performance updates.
- Evaluated sales processes for improvement opportunities and best practices implementation.
- Served as a liaison between customers and corporate office for escalated issues or inquiries.
- Coordinated inventory management and stock replenishment processes efficiently.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
Owner Operator
Krystal Brown Designs LLC
Angel Fire
2021.05 - Current
- Crafted sustainable wood decor and furniture pieces, showcasing quality craftsmanship.
- Managed daily operations for custom design projects and client consultations.
- Coordinated with vendors to source materials and ensure timely deliveries.
- Developed marketing strategies to promote brand visibility and attract clients.
Sales Advisor
Tesla
Littleton
2019.01 - 2024.10
- Built a robust pipeline of leads, converting them into Tesla vehicle and solar owners through engaging product presentations and diligent follow-up.
- Met or exceeded monthly sales targets.
- Measured and rewarded for the ability to close business.
- Build customer relationships, educate others about electric ownership and match the benefits of our vehicles to the needs of our customers.
- Stimulated pipeline activity with consistent outreach and follow-up, enhancing lead engagement and conversion.
- Executed outbound events and sales networking activities to drive customer engagement and promote electric vehicle adoption.
- Display creativity/ingenuity in presenting solutions to customers considering but uncertain about going electric.
- Manage demo vehicle fleet. Process the intake of lease returns.
- Maintain showroom standards with signage handle all mail for toll payments.
Product Manager
Aerotek/Arrow Electronics
Centennial
2021.05 - 2021.12
- Developed and leveraged influential supplier relationships to negotiate competitive pricing and ensure availability.
- Increased sales profit dollars for branch by negotiating improved pricing with suppliers.
- Acted as the primary contact between the sales team and suppliers, arranged product training sessions, and distributed product literature.
- Liaison/interface global suppliers and the Alliance sales team.
Delivery Performance Analyst
Accenture
Denver
2011.01 - 2017.09
- Achieved less than 3% differential on a monthly basis for all accounts.
- Managed PO process for six accounts, overseeing annual expenditures exceeding ten million.
- Ensure internal charges are correct and reconcile any discrepancies on a monthly and quarterly basis.
- Engaged in analytical thinking to validate compiled data, ensuring accuracy and reliability.
- Understanding of the delivery processes in relation to financial outcomes.
- Contributed to development of established and new processes, enhancing operational efficiency.
- Tracked internal client expenses and reconciled discrepancies monthly.
- Provide input to overall Delivery metrics and scorecard Maintaining client relationships directly.
- Engaged directly with stakeholders across various departments to facilitate collaboration.
Replenishment / Allocation Analyst
Sports Authority
Englewood
2008.09 - 2011.05
- Supported replenishment and allocation systems, E3 for replenishment and Arthur for allocations, enhancing workflow efficiency.
- Manage inventory in stock levels within assigned areas of business.
- Monitor daily reporting to ensure objectives are met and report weekly results.
- Ensure stores are in stock at agreed levels for merchandise identified as 'basic stock' levels.
- Support buying areas in the replenishment/allocation objectives.
- Pass and track replenishment orders and summarize orders placed and still open.
- Manage the purchase order process.
- Managed and reported order fill rate and shipment dates, ensuring timely delivery and inventory accuracy.
- Created and reviewed tools to reset replenishment levels, optimizing stock management processes.
Hardline Executive Manager
Target National Retailer
Glendale
2006.01 - 2007.12
- Supervised daily store operations, ensuring effective performance of sales floor team and individual departments.
- Recruited, selected, developed and retained talented team members.
- Led team development through honest feedback, coaching, mentoring, and recognition initiatives.
- Made appropriate decisions to make payroll and achieve expense control.
- Identified potential shortage concerns and collaborated with partners to implement corrective actions.
Education
High School -
Bellevue West High School
Skills
- Sales quote management
- Merchandise allocation
- Sales forecasting
- Inventory management
- Retail space planning
- Visual merchandising
- Oracle Unity system
- Ariba Procurement system
- CRM management
- Microsoft office
- Google Chrome
- Problem solving
- Critical thinking
- Team leadership
- Professional relationship building
- Retail sales professional
- Visual content creation
References
Upon request
Timeline
Sales Associate Manager
Rivian
2024.11 - Current
Owner Operator
Krystal Brown Designs LLC
2021.05 - Current
Product Manager
Aerotek/Arrow Electronics
2021.05 - 2021.12
Sales Advisor
Tesla
2019.01 - 2024.10
Delivery Performance Analyst
Accenture
2011.01 - 2017.09
Replenishment / Allocation Analyst
Sports Authority
2008.09 - 2011.05
Hardline Executive Manager
Target National Retailer
2006.01 - 2007.12
High School -
Bellevue West High School