Kristy Ochoa
Colorado Springs
Summary
Resourceful Owner/Operator known for high productivity and efficient task completion. Possess specialized skills in strategic planning, financial management, and customer service excellence. Excel in communication, leadership, and problem-solving to navigate business challenges and drive growth.
Overview
16
16
years of professional experience
2000
2000
years of post-secondary education
Work History
Owner/Operator
KC Drywall
Colorado Springs
02.2022 - 06.2025
- Managed daily operations and workflow for drywall installation projects.
- Coordinated scheduling and logistics for crew assignments and material deliveries.
- Oversaw quality control to ensure compliance with industry standards and safety regulations.
- Trained new employees on tools, techniques, and safety protocols in the workplace.
- Conducted regular site inspections to monitor progress and address issues promptly.
- Facilitated communication between clients, crews, and subcontractors throughout projects.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
Drywall Laborer
Peak View Drywall
Colorado Springs
09.2016 - 02.2022
- Collaborated with team members to ensure efficient workflow on job sites.
- Followed safety protocols to minimize hazards during construction activities.
- Communicated effectively with supervisors to report project progress and issues.
- Participated in training sessions related to new products or services offered by the company.
- Performed demolition of existing drywall and plaster walls using sledgehammers, pry bars, and other tools.
- Followed safety protocols while working on elevated heights by wearing hard hats and harnesses.
- Cleaned up construction debris at the end of each workday before leaving job site premises.
- Demonstrated excellent attendance and punctuality.
- Inventoried material, tools, and equipment to record product on-hand or to be ordered.
Inventory Coordinator
Rocky Mountain growers
Peyton
04.2009 - 06.2014
- Coordinated inventory management processes for plant and agricultural supplies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
Ellicott High School
Ellicott, COSkills
- Project management
- Quality control
- Inventory management
- Safety compliance
- Scheduling coordination
- Staff training
- Effective communication
- Problem solving
- Team leadership
- Conflict resolution
- Time management
Languages
Spanish
Native/ Bilingual
Timeline
Owner/Operator
KC Drywall
02.2022 - 06.2025
Drywall Laborer
Peak View Drywall
09.2016 - 02.2022
Inventory Coordinator
Rocky Mountain growers
04.2009 - 06.2014
Ellicott High School