Creative director specializing in lesson planning and safety compliance. Proven track record in fostering positive relationships with families and enhancing staff performance. Expertise in creating a supportive and effective educational environment.
Overview
15
15
years of professional experience
Work History
Owner/Director
Miss Kristine's Kiddo Care
Greeley
2016.10 - Current
Managed daily operations of child care facility, ensuring compliance with safety regulations.
Developed engaging lesson plans for children aged two to five, enhancing learning experiences.
Supervised staff and trained new employees on best practices and policies.
Coordinated schedules and activities for children and staff, optimizing workflow efficiency.
Established positive relationships with parents and guardians, fostering community trust.
Maintained accurate records of children's progress and attendance for effective tracking.
Organized special events to enrich children's learning experiences and engagement.
Oversaw budgeting and financial management, identifying opportunities for growth and diversification.
Developed strategic plans to increase profitability and efficiency.
Created marketing campaigns to attract new customers.
Reviewed legal documents related to business operations.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Customer Service Representative
TRG Customer Solutions
Bend
2011.01 - 2014.03
Resolved customer complaints efficiently to boost satisfaction levels.
Educated customers on product features and benefits to enhance understanding.
Answered inquiries and provided accurate information on products and services.
Documented interactions in CRM for effective tracking and analysis.
Collaborated with team members to streamline service processes, improving efficiency.
Handled high-volume call queues while maintaining exceptional professionalism.
Engaged in continuous learning to enhance service delivery skills.
Developed strong relationships through personalized assistance and support.
Education
Associate of Science - Early Childhood Care And Education
Aims Community College
Greeley, CO
2015-01
Skills
Budget management
Lesson planning
Staff training
Safety compliance
Marketing strategy
Customer relationship management
Effective communication
Time management
Team leadership
Timeline
Owner/Director
Miss Kristine's Kiddo Care
2016.10 - Current
Customer Service Representative
TRG Customer Solutions
2011.01 - 2014.03
Associate of Science - Early Childhood Care And Education