Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristine Gallegos

Brighton

Summary

Retail leader with over 10 years of experience in store management and team supervision in high-volume settings. Expertise in coaching staff, meeting sales goals, managing inventory, and performing cash reconciliation. Proficient in Microsoft Office and POS systems, with a track record of enhancing customer satisfaction and team performance. Certified Notary Public with strong multitasking abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Mail Clerk/Courier

Jefferson County Courthouse
01.2022 - Current
  • Sort and distribute incoming mail to appropriate departments, ensuring timely delivery
  • Process outgoing mail, including packaging, labeling, and arranging for courier or postal service pickup
  • Maintain accurate records of all incoming and outgoing packages and correspondence
  • Manage inventory of office supplies and replenished stock as needed to ensure smooth operations
  • Assist in the coordination of large-scale mailings, such as company newsletters or promotional materials
  • Operate postage meter machine to accurately weigh and affix postage on outgoing mail
  • Track and log all registered or certified mail items for record-keeping purposes
  • Deliver mail and packages to customers in a timely manner, ensuring on-time delivery throughout Jefferson County

Store Manager

The UPS Store
12.2020 - 01.2022
  • Led and coached a team of 6 employees, providing training and mentorship to achieve sales and customer service goals
  • Managed daily store operations, including scheduling, administrative duties, and sales performance tracking
  • Delivered exceptional customer service in a fast-paced retail environment, resolving issues and ensuring customer satisfaction
  • Oversaw inventory management, cash reconciliation, and daily cash deposits to maintain operational accuracy
  • Utilized point-of-sale (POS) systems and Microsoft Office for sales tracking and reporting
  • Interviewed, hired, and supervised new employees, fostering team development and a positive work environment
  • Coordinated staff schedules and assigned responsibilities to meet business objectives
  • Demonstrated strong leadership and interpersonal skills with both clients and employees
  • Maintained store standards and supported achievement of corporate goals through effective team management

Assistant Manager/Customer Service Representative

The UPS Store
08.2017 - 01.2022
  • Provided front desk customer service and cashier support, ensuring a welcoming and efficient environment
  • Answered multiline phones and managed customer inquiries with professionalism and attention to detail
  • Performed document scanning, faxing, and general filing of invoices to support store operations
  • Balanced registers and handled billing accounts, demonstrating accuracy in cash handling
  • Served as key holder, interviewing and training new employees to support team development
  • Managed daily mail sorting for P.O. boxes and assisted with packing and receiving
  • Acted as a notary public, providing additional customer services as needed
  • Resolved customer issues promptly and maintained positive relationships with clients
  • Supported printing, binding, and other store services to meet customer needs

Front Desk Receptionist/Cashier

Delgados Landscaping
12.2014 - 01.2017
  • Served as front desk receptionist, greeting customers and vendors to create a positive first impression
  • Answered multiline calls and managed email and fax communications efficiently
  • Billed customer accounts and set appointments, supporting administrative and operational needs
  • Ordered supplies to maintain inventory and ensure smooth office operations

Education

GED -

Emily Griffith Opportunity School
Denver, CO

Skills

  • Store management and retail sales
  • Sales and inventory management
  • Cash handling and POS systems
  • Microsoft Office proficiency
  • Training and supervising experience
  • Customer service excellence
  • Scheduling and team development
  • Interviewing skills
  • Attention to detail

Certification

  • Certified Notary Public November 2023 to November 2027
  • Driver's License

Timeline

Mail Clerk/Courier

Jefferson County Courthouse
01.2022 - Current

Store Manager

The UPS Store
12.2020 - 01.2022

Assistant Manager/Customer Service Representative

The UPS Store
08.2017 - 01.2022

Front Desk Receptionist/Cashier

Delgados Landscaping
12.2014 - 01.2017

GED -

Emily Griffith Opportunity School

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Kristine Gallegos