Kristine Englund
Milliken
Summary
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans. Skilled scheduling professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks.
Overview
13
13
years of professional experience
Work History
Door Dash Driver
DoorDash
Loveland, CO
05.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Social Media Manager
Valor Care
Severance, CO
04.2021 - 12.2022
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Client Coordinator
Maxim Healthcare Services
Fort Collins, CO
10.2019 - 04.2021
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Conducted regular reviews of ongoing projects, updating clients on progress and making adjustments as needed.
- Established long-term relationships with clients by consistently delivering exceptional service.
- Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication.
- Provided comprehensive administrative support to the team, enabling efficient functioning and timely deliverables.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
Certified Nursing Assistant
Northern Colorado Medical Center
Greeley, CO
05.2019 - 10.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Operating Room Aide
CHI St. Alexius Health Williston
1301 15th Avenue West Williston, ND 58801
03.2019 - 04.2019
- Maintained equipment and supplies, confirming sufficient inventory levels prior to procedures.
- Adhered to universal precautions, applying aseptic techniques to operating room equipment and personnel.
- Assisted in transporting patients, [Type] carts and equipment before and during surgical procedures.
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Maintained functional knowledge of operational procedures to anticipate needs of surgeons.
- Confirmed presence of required medical equipment prior to scheduled appointments.
Certified Nursing Assistant
COLUMBINE COMMONS HEALTH AND REHAB
Windsor, CO
02.2018 - 03.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Manager, Server, Expo, and Hostess
EARLY EDITION restaurant
08.2015 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hospitality Director/ Front of House Lead
Chick-fil-A
08.2014 - 07.2015
- Performed as a manager for most of my time working here
- I created a schedule for 35+ people as well as maintaining it weekly
- My other duties included opening the store, counting drawers down at the end of my shift, counting and maintaining the safe and its deposits, assigning out duties, daily set ups, guest service, catering, some marketing, and a small amount of food prep
Department Head/Cashier
Hobby Lobby
10.2012 - 09.2014
- Performed many functions that contribute to the overall sales and customer service within each day
- Collaborate with co-workers and managers regarding my personal performance, so that I may continue to improve
- Learned to work with positive attitude while performing tasks in a timely manner
Production Generalist “B”
Kelley Services at covidien
01.2012 - 08.2012
- Performed many functions that contributed to the overall production of multiple types of percussion surgical instruments
- Work included, clean room work procedures, maintenance, craftsmanship, mechanical knowledge, operation of equipment, packaging, and clean-up
Education
Certified Nurse Aide -
State of North Dakota
03.2019
Certified Nurse Aide -
State of Colorado
02.2018
General Education -
Aims Community College
Greeley, CO12.2012
HS Diploma -
Roosevelt High School
Johnstown, CO12.2010
Skills
- Patient-focused care
- Vital signs monitoring
- Compassionate
- Reliable team player
- Content scheduling
- Networking and relationship building
- Time management skills
- Dependable and reliable
- Deadline-oriented
- Scheduling proficiency
References
- Julie Hendershot-Handke, Founder of Valor Care, (970) 218-9748
- Rachel Jackson, Former co-worker at Maxim Healthcare Services, (970) 673-3274
- Dave Uphoff, Owner/Manager at Early Edition Restaurant, (785) 341-6983
- David Hamel, Former employer at Chick-Fil-A, (785) 250-5588
- Bethany Parker, Former co-worker at Hobby Lobby, (785) 565-3173
Timeline
Door Dash Driver
DoorDash
05.2021 - Current
Social Media Manager
Valor Care
04.2021 - 12.2022
Client Coordinator
Maxim Healthcare Services
10.2019 - 04.2021
Certified Nursing Assistant
Northern Colorado Medical Center
05.2019 - 10.2020
Operating Room Aide
CHI St. Alexius Health Williston
03.2019 - 04.2019
Certified Nursing Assistant
COLUMBINE COMMONS HEALTH AND REHAB
02.2018 - 03.2019
Manager, Server, Expo, and Hostess
EARLY EDITION restaurant
08.2015 - 06.2017
Hospitality Director/ Front of House Lead
Chick-fil-A
08.2014 - 07.2015
Department Head/Cashier
Hobby Lobby
10.2012 - 09.2014
Production Generalist “B”
Kelley Services at covidien
01.2012 - 08.2012
Certified Nurse Aide -
State of North Dakota
Certified Nurse Aide -
State of Colorado
General Education -
Aims Community College
HS Diploma -
Roosevelt High School