Summary
Overview
Work History
Education
Timeline
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Kristine Diehl

Kristine Diehl

Morrison,CO

Summary

Results-driven professional with an engineering degree and over 20 years of experience in solution sales, combining deep technical expertise with a strong ability to understand business needs and drive solutions.

Skilled in analyzing complex customer requirements, translating them into strategic solutions, and optimizing processes to improve efficiency.

Extensive experience with Amazon Connect Contact Center, providing insights into cloud-based customer engagement platforms and operational improvements.

Adept at data analysis, process optimization, and stakeholder collaboration. Seeking to leverage technical, sales, and customer experience expertise in a business analyst role to drive data-informed decision-making and operational excellence.


Overview

29
29
years of professional experience

Work History

Principal CX Sales Specialist

AWS
08.2020 - Current
  • Enabled enterprise-level global customers in Financial Services, Travel and Leisure, Insurance, and Retail to modernize their contact center operations with Amazon Connect
  • Worked with some of the world’s largest contact centers to transition from legacy solutions to Amazon Connect’s cloud-based platform by demonstrating business value, aligning solutions with customer needs, and facilitating a smooth adoption process
  • Showcased the benefits of AI-driven self-service, intelligent call routing, analytics, and automation to drive operational efficiency and enhance customer engagement

Sales Specialist - Collaboration Business Unit

Cisco
02.2013 - 07.2020
  • Helped Cisco’s largest enterprise customers optimize collaboration strategies to enhance communication, efficiency, and business growth. Guided organizations through their cloud journey (including Contact Center technology), providing secure migration paths from on-premises to hybrid and cloud solutions.
  • Supported Account Managers in developing Customer Success Plans, aligning technology with business objectives, and driving adoption of Cisco’s Collaboration solutions across C-Suites and business units.
  • Experienced in gathering requirements, analyzing business challenges, and delivering data-driven insights to support strategic decision-making.

Sales Manager

Cold Creek Solutions, Inc.
03.2011 - 02.2013
  • Accountable for revenue growth through consultative sales of OEM partner solutions and in-house services, leveraging data insights to identify opportunities and optimize strategies
  • Experienced in developing sales campaigns, managing CxO-level and partner relationships, and negotiating critical business deals


Account Manager

Cisco
01.2010 - 02.2011
  • Responsible for direct account management of all Cisco solutions for key Service Providers and Data Center clients in Colorado.
  • Managed end-to-end relationships, from identifying client needs and gathering business requirements to delivering tailored solutions that drive operational efficiency and business growth.
  • Played a key role in ensuring successful implementation of Cisco’s solutions and continuously driving customer satisfaction.
  • Applied business analysis techniques to identify opportunities for process improvements and optimize customer outcomes across multiple technology platforms.

District Sales Manager

JDSU (formerly TTC and Acterna)
03.1996 - 11.2009
  • Directed a team of 6-14 nationwide Account Managers in positioning and selling the company’s multi-technology solutions portfolio to Service Providers.
  • Led efforts to analyze market trends, customer needs, and competitor landscapes, enabling the team to develop data-driven strategies and maximize sales opportunities.
  • Mentored new Account Managers in the creation of strategic business plans and territory objectives, focusing on data analysis to identify key growth areas and optimize account management processes.
  • Collaborated cross-functionally to enhance customer engagement, optimize solution delivery, and drive long-term business success.

Education

Bachelor of Science - Mechanical Engineering

Marquette University
Milwaukee, Wisconsin

Timeline

Principal CX Sales Specialist

AWS
08.2020 - Current

Sales Specialist - Collaboration Business Unit

Cisco
02.2013 - 07.2020

Sales Manager

Cold Creek Solutions, Inc.
03.2011 - 02.2013

Account Manager

Cisco
01.2010 - 02.2011

District Sales Manager

JDSU (formerly TTC and Acterna)
03.1996 - 11.2009

Bachelor of Science - Mechanical Engineering

Marquette University

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Kristine Diehl