Kristina Rivas
Pagosa Springs
Summary
Proactive administrative professional with over four years of experience in dispatch operations. Expert in time management and multi-line phone proficiency, successfully optimizing service request routing and enhancing team communication to achieve timely outcomes.
Results-driven Dispatcher with strong problem-solving skills and a focus on documentation accuracy. Committed to improving workflow efficiency and customer satisfaction through effective coordination and administrative support.
Overview
20
20
years of professional experience
Work History
Dispatcher Office Assistant
Mastercorp Resort
Pagosa Springs, CO
10.2019 - 10.2024
- Coordinated daily dispatch operations, ensuring timely communication between departments.
- Managed scheduling and routing of service requests, optimizing response times.
- Assisted in maintaining accurate records of service calls and dispatch logs.
- Streamlined office processes to improve efficiency in resource allocation.
- Collaborated with team members to resolve customer inquiries and issues promptly.
- Trained new staff on dispatch protocols and office procedures for effective support.
- Developed standard operating procedures to enhance workflow consistency and accuracy.
- Implemented feedback mechanisms to identify areas for process improvements and training needs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
Prep Cook
Mountain Pizza Taproom
Pagosa Springs, CO
03.2023 - 04.2023
- Prepared high-quality ingredients for daily menu items, ensuring freshness and consistency.
- Maintained cleanliness and organization in kitchen area, adhering to safety and sanitation standards.
- Operated kitchen equipment efficiently, including ovens, grills, and food processors.
- Assisted chefs in executing meal preparations during peak service times, enhancing workflow efficiency.
Laundry Supervisor
Mastercorp
Pagosa Springs, CO
10.2016 - 10.2019
- Supervised daily laundry operations, ensuring adherence to quality and safety standards.
- Trained staff on equipment usage and best practices for efficient workflow.
- Implemented process improvements that increased operational efficiency and reduced turnaround times.
- Managed inventory of cleaning supplies and laundry chemicals to maintain optimal stock levels.
- Conducted regular inspections of equipment, coordinating repairs and maintenance as needed.
- Oversaw scheduling to align workforce capabilities with peak demand periods effectively.
- Fostered a collaborative team environment, promoting open communication and continuous improvement initiatives.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Reduced turnaround time for laundry orders with streamlined processes.
Manager
Pizza Hut
Pagosa Springs, CO
10.2016 - 10.2019
- Led team to achieve operational efficiency through streamlined workflows and effective communication.
- Mentored staff on best practices in food safety and customer service standards.
- Implemented training programs that improved employee performance and retention rates.
- Analyzed sales data to develop strategies for increasing revenue and customer satisfaction.
- Coordinated inventory management processes, reducing waste and optimizing stock levels.
- Enhanced team collaboration by fostering a positive work environment focused on shared goals.
Front Desk Agent
Oakridge Lodge
Pagosa Springs, CO
02.2005 - 2012
- Greeted and assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
- Managed reservations using property management system, optimizing room allocations for guest satisfaction.
- Responded promptly to guest inquiries and complaints, providing effective solutions to enhance experience.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and address issues quickly.
- Processed payments efficiently, maintaining accurate records of transactions for financial reporting.
- Provided information on local attractions and services, enhancing guests' knowledge of the area.
- Trained new staff on front desk procedures, promoting consistency in service delivery across shifts.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
Massage Therapy
Denver Career College
Denver, CO07-2003
Skills
- Typing speed
- Scheduling coordination
- Prioritization
- Route planning
- Multi-line phone proficiency
- Strong problem solver
- Administrative support
- Time management
- Professional and mature
- Documentation and recordkeeping
- Spreadsheet management
- Problem-solving
- Support services
Timeline
Prep Cook
Mountain Pizza Taproom
03.2023 - 04.2023
Dispatcher Office Assistant
Mastercorp Resort
10.2019 - 10.2024
Laundry Supervisor
Mastercorp
10.2016 - 10.2019
Manager
Pizza Hut
10.2016 - 10.2019
Front Desk Agent
Oakridge Lodge
02.2005 - 2012
Massage Therapy
Denver Career College