Kristina Lo
Brighton
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
24
24
years of professional experience
Work History
Beverage Server
Monarch Casino & Resort
Black Hawk
12.2020 - 01.2025
- Fast -paced, high-volume environment that exceeds the expectations of the guests and team
- Complete assigned side work and maintain a clean work area
- Take and correctly ring in drink orders, delivering them promptly to guests
- Follow casino/department drink service policies and check IDs to verify guests' age
- Monitor guests for safe alcohol consumption and provide recommendations for wine, beer, or spirits
- Clear beverages and other items according to sanitation standards and stock service items as needed
- Continuously watch for signs of intoxication for the protection and enjoyment of our guests
- Adhere to all grooming standards
Beverage Server
The Lodge Casino
Black Hawk
06.2009 - 11.2020
- Offering beverage to the patrons on the casino floor and picking up soiled dishes off the casino floor
- Ringing up the beverage orders and waiting for the order to be made
- Delivering the beverage to the patrons
- Checking, cleaning, and stocking the beverage service stations
- Assist the customers for any additional requests
- Practice awareness in serving alcohol
- Report all intoxicated customers to the beverage supervisor
- Other related duties including but not limited to complying with the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting
Customer Service Representatives
Labor Ready Staffing
Lakewood
05.2001 - 10.2007
- Responsible for handling incoming calls from clients and potential workers, addressing inquiries regarding job availability, scheduling, pay rates, and other Labor Ready services, while ensuring a positive customer experience by providing accurate information and resolving issues promptly and professionally.
Education
High School Diploma -
Ogden High School
Ogden, UT07-1997
Timeline
Beverage Server
Monarch Casino & Resort
12.2020 - 01.2025
Beverage Server
The Lodge Casino
06.2009 - 11.2020
Customer Service Representatives
Labor Ready Staffing
05.2001 - 10.2007
High School Diploma -
Ogden High School