Kristina Cruz
Firestone
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Front Office Receptionist & Oral Surgery Assistant
Foley Oral Surgery
07.2015 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed 50+ patient and insurance calls daily.
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
- Maintained clean reception area to promote positive, professional environment for clients.
- Helped patients navigate telephone menus and web-based systems to increase self-sufficiency and reduce administrative load.
- Greeted and verified patient information before directing patients to appropriate areas or answering questions.
- Interacted with patients by phone, email or in-person to provide information.
- Maintained transaction security by verifying payment cards against identification.
- Decreased customer hold times by updating office phone call and messaging procedures.
Administration Assistant & Dental Assistant
South Park Dentistry And Orthodontics
08.2011 - 05.2014
- Communicated information to patients regarding requirements for appointments and test preparation.
- Scheduled patients for tests and consultations.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered 50+ telephone calls daily to offer office information, answer questions and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed financial documentations such as expense reports and invoices.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Certified Dental Assistant - Certified Dental Assistant
Pima Medical Insitute
Denver, CO11.2010
Skills
- Telephone etiquette
- Professional demeanor
- Organization skills
- Verbal and written communication
- Problem-solving skills
- Call forwarding
- Sensitive information handling
- Technical Support
- Scheduling
Timeline
Front Office Receptionist & Oral Surgery Assistant
Foley Oral Surgery
07.2015 - Current
Administration Assistant & Dental Assistant
South Park Dentistry And Orthodontics
08.2011 - 05.2014
Certified Dental Assistant - Certified Dental Assistant
Pima Medical Insitute
Software
Word
Excel
Scheduling Software
Personal Information
Title: Front Office Coordinator & Certified Dental Assistant