Kristina Castaneda
Frederick
Summary
Bilingual (English/Spanish) customer-focused administrative professional with front-desk and remote customer support experience. Skilled at managing high-volume inquiries (50+ daily) with a 95% satisfaction rate, scheduling and data entry, POS transactions, and maintaining organized office operations. Reliable multitasker with strong communication, time-management, and problem-solving skills, eager to support fast-paced administrative teams.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Floyds 99
- Greeted clients, created a welcoming environment, and provided exceptional customer service from check-in through checkout.
- Scheduled, confirmed, and managed appointments using the salon booking system while coordinating walk-in guests with available stylists and barbers.
- Answered high-volume phone calls, responded to customer inquiries, and provided information about services, pricing
- Processed payments, gift card purchases, gratuities, and daily cash transactions accurately using the point-of-sale (POS) system.
- Promoted salon products, memberships, and additional services to increase retail sales and enhance the client experience.
- Assisted with opening and closing procedures, including balancing the cash drawer, preparing daily reports, and maintaining accurate records.
- Maintained a clean, organized, and professional front desk and waiting area while ensuring salon supplies were fully stocked.
- Coordinated communication between clients and service providers to maintain efficient scheduling and minimize wait times.
- Resolved client concerns professionally, ensuring a positive guest experience and encouraging repeat business.
- Supported daily salon operations by assisting team members with administrative tasks, laundry, sanitation, and overall shop organization
Sales Associate
Perfumania
Thornton, CO
02.2026 - Current
- Provide personalized fragrance consultations, matching customers with products based on preferences and needs.
- Operate POS for sales, returns, and promotions while ensuring accurate cash handling and daily transaction reconciliation.
- Maintain attractive displays and manage inventory through receiving, restocking, and routine counts.
- Support sales targets through upselling, product knowledge, and teamwork while following loss-prevention procedures.
Custodial Worker
University Of Colorado Boulder
Boulder, CO
09.2024 - 03.2025
- Managed daily cleaning and maintenance tasks across multiple campus areas, ensuring cleanliness and organization in classrooms, hallways, offices, and break rooms.
- Demonstrated strong attention to detail by thoroughly sanitizing high-touch surfaces and ensuring the proper restocking of supplies in restrooms and staff areas.
- Coordinated weekly and monthly deep cleaning tasks, including floor buffing, carpet cleaning, and window washing, maintaining university standards.
- Managed time effectively to complete multiple duties within set timeframes, minimizing disruption to university activities.
- Conducted facility inspections and reported maintenance issues such as leaks or broken fixtures, contributing to proactive building management.
- Maintained high levels of organization by restocking and monitoring cleaning supplies to ensure seamless operations.
Sales Associate
Target
Boulder, CO
09.2022 - 08.2023
- Provided outstanding customer service by greeting guests, assisting with merchandise location, and offering product recommendations.
- Operated POS system to process transactions, returns, and online orders with accuracy and efficiency.
- Collaborated with security and building supervisors to ensure a safe and secure shopping environment.
- Stocked and organized merchandise, ensuring store shelves were properly labeled and arranged for optimal visual appeal.
- Maintained a clean and organized store environment, adhering to company cleanliness standards.
- Worked closely with the shift manager to address customer concerns and resolve issues in a timely manner.
Education
High School Diploma -
Justice High School
Lafayette, COSkills
Bilingual in English and Spanish
Multitasking abilities
Team management
Project coordination
Analytical problem-solving
Critical thinking
Customer service expertise
Team collaboration
Customer service expertise
Strategic time management
Self-driven professional
Ongoing study of Portuguese language
Certification
), [Company Name] - [Timeframe]
Timeline
Sales Associate
Perfumania
02.2026 - Current
Custodial Worker
University Of Colorado Boulder
09.2024 - 03.2025
Sales Associate
Target
09.2022 - 08.2023
Front Desk Receptionist
Floyds 99
High School Diploma -
Justice High School