Kristina Adams
Security Officer
Westminster,CO
Summary
Experienced with monitoring and maintaining security systems to ensure safety and compliance. Utilizes surveillance technology and emergency protocols effectively to mitigate risks. Knowledge of threat assessment and incident response, ensuring secure environment. Knowledgeable Security Officer experience with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Overview
5
5
years of professional experience
3
3
CPR, First Responder, FEMA 100 and 700.
1
1
Denver Security Guard License issued 2024
Work History
SECURITY OFFICER
Aurora Ice Processing Center (Geo Group Inc)
01.2019 - Current
- Trained in emergency response and crisis management while serving as a Security Officer at a medical facility
- Maintained a safe and secure environment for employees and visitors as a Security Specialist
- Conducted performed formal physical counts of the facility
- CCTV monitor activities of Detainees
- Monitor Meal times, Recreation, Library, Religious Services
- Escort to and from different areas of the facility
- Knowledge of all Post Orders from different secured areas of the facility
EXECUTIVE MANAGER CUSTOMER SERVICE
United States Postal Service
01.2001 - 02.2019
- Implemented new customer service strategies to improve response times and resolution rates
- Developed and implemented training programs for customer service staff to enhance skills and knowledge
- Collaborated with sales and marketing teams to ensure a seamless customer experience
- Resolved escalated customer complaints and issues in a timely and professional manner
- Annually Audits of Financial Documents, along with quarterly audits of United States Postal Financials
- Route Inspections
- Analyzed Customer Feedback on our delivery times, accuracy
- Route observations quarterly
- Safety Stand up huddles
- Recording Volumes on Distribution sheets
- Executive Meetings and weekly follow ups on Standard Of Operations
Education
DIPLOMA -
Northglenn High School
01.1992
Medical Certification in Nursing Assistant
Metropolitan University College
Denver, Colorado01.1992
Skills
- Customer assistance
- Report writing
- Time management
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Security guard license
CCTV surveillance
Surveillance
Detail-oriented
Patrol operations
Conflict de-escalation
Certification
- Medical Certification
- Restricted Housing Certification
- Controls Certification (CCTV) Monitors
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- FEMA Incident Command System Courses Certificates, ICS-100 through ICS-400 levels– Federal Emergency Management Agency.
Personal Information
- Date of Birth: 06/16/73
- Nationality: American
Affiliations
- Red Cross and First Responders Certification
FEMA 100 and 700 Certification
Fema 100 and 700 certification, in ready preparedness for natural disasters.
Timeline
SECURITY OFFICER
Aurora Ice Processing Center (Geo Group Inc)
01.2019 - Current
EXECUTIVE MANAGER CUSTOMER SERVICE
United States Postal Service
01.2001 - 02.2019
DIPLOMA -
Northglenn High School
Medical Certification in Nursing Assistant
Metropolitan University College
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