Kristin Thom
Estes Park
Summary
Dynamic individual with hands-on experience in branch operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Branch Manager
KeyBank
05.2022 - Current
- Led branch operations to enhance customer satisfaction and service delivery standards.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Implemented risk management strategies, ensuring compliance with regulatory requirements and internal policies.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Complied with regulatory guidelines and requirements.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Financial Wellness Consultant
KeyBank
12.2020 - 03.2022
- Developed personalized plans addressing client needs and goals.
- Enhanced client satisfaction through consistent communication, support, and ongoing financial wellness reviews.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Met or exceeded quarterly goals consistently.
Education
Master of Social Work - Social Work
Aurora University
Aurora, IL06-2012
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Client relationship management
- Attention to detail
- Verbal/written communication
- Operations management
- Work prioritization
- Risk mitigation
- Deductive reasoning
- People-oriented
Timeline
Branch Manager
KeyBank
05.2022 - Current
Financial Wellness Consultant
KeyBank
12.2020 - 03.2022
Master of Social Work - Social Work
Aurora University
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