KRISTIN MORRIS
Highlands Ranch
Overview
12
12
years of professional experience
Work History
Patient Access Coordinator
UC Health
Sterling Ranch
02.2025 - Current
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Guided patients through the completion of consent and other required medical forms.
- Communicated financial obligations to patients and collected fees at time of service.
Ramp Agent
Southwest Airlines
Denver
11.2023 - 02.2025
- Attended to special handling instructions for luggage and cargo
- Delivered passenger luggage to claim area and unloaded luggage onto conveyor system in baggage claim
- Operated tractors, tow bars, belt loaders and baggage carts to manage ground support
- Maintained safety as number one priority while servicing aircraft and assisting travelers
Customer Service Representative
Crash Champions
Castle Rock
05.2024 - 12.2024
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Answered inbound calls to greet and assist customers with various needs and questions
- De-escalated customer complaints using specialized communication techniques
Customer Service Representative
United Airlines
Denver
02.2013 - 02.2023
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- De-escalated customer complaints using specialized communication techniques
- Offered products and services to meet customers' needs and goals
- Communicated with clients over phone, email and chat platforms
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Navigated multiple systems to identify source of issue
Education
Business Management
Colorado Technical University
Colorado Springs, COSkills
- Customer service
- Sales strategy
- Data analysis
- Providing information and resources
- Pre-admission requests
- Insurance billing
- Healthcare systems navigation
- Word processing
- Organizational skills
Timeline
Patient Access Coordinator
UC Health
02.2025 - Current
Customer Service Representative
Crash Champions
05.2024 - 12.2024
Ramp Agent
Southwest Airlines
11.2023 - 02.2025
Customer Service Representative
United Airlines
02.2013 - 02.2023
Business Management
Colorado Technical University
Similar Profiles
Lauren EarllLauren Earll
Endoscopy RN at UC HealthEndoscopy RN at UC Health
Andrew NowlinAndrew Nowlin
Patient Care Technician at UC HealthPatient Care Technician at UC Health
Tara BrewerTara Brewer
LPN at Uc HealthLPN at Uc Health
Shaniecia NelsonShaniecia Nelson
LPN at UC HealthLPN at UC Health
Anthony RogersAnthony Rogers
Fabrication Welder/Team Leader at Santee Metal Works, LLCFabrication Welder/Team Leader at Santee Metal Works, LLC