Overview
Work History
Education
Skills
Timeline
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KRISTIN MORRIS

Highlands Ranch

Overview

12
12
years of professional experience

Work History

Patient Access Coordinator

UC Health
Sterling Ranch
02.2025 - Current
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Guided patients through the completion of consent and other required medical forms.
  • Communicated financial obligations to patients and collected fees at time of service.

Ramp Agent

Southwest Airlines
Denver
11.2023 - 02.2025
  • Attended to special handling instructions for luggage and cargo
  • Delivered passenger luggage to claim area and unloaded luggage onto conveyor system in baggage claim
  • Operated tractors, tow bars, belt loaders and baggage carts to manage ground support
  • Maintained safety as number one priority while servicing aircraft and assisting travelers

Customer Service Representative

Crash Champions
Castle Rock
05.2024 - 12.2024
  • Resolved customer inquiries, complaints, and issues providing insightful solutions
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
  • Answered inbound calls to greet and assist customers with various needs and questions
  • De-escalated customer complaints using specialized communication techniques

Customer Service Representative

United Airlines
Denver
02.2013 - 02.2023
  • Resolved customer inquiries, complaints, and issues providing insightful solutions
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
  • De-escalated customer complaints using specialized communication techniques
  • Offered products and services to meet customers' needs and goals
  • Communicated with clients over phone, email and chat platforms
  • Provided solutions, recommendations and replacements with empathy and positive feedback
  • Navigated multiple systems to identify source of issue

Education

Business Management

Colorado Technical University
Colorado Springs, CO

Skills

  • Customer service
  • Sales strategy
  • Data analysis
  • Providing information and resources
  • Pre-admission requests
  • Insurance billing
  • Healthcare systems navigation
  • Word processing
  • Organizational skills

Timeline

Patient Access Coordinator

UC Health
02.2025 - Current

Customer Service Representative

Crash Champions
05.2024 - 12.2024

Ramp Agent

Southwest Airlines
11.2023 - 02.2025

Customer Service Representative

United Airlines
02.2013 - 02.2023

Business Management

Colorado Technical University

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KRISTIN MORRIS