KRISTIN MORRIS
Highlands Ranch
Overview
12
12
years of professional experience
Work History
Patient Access Coordinator
UC Health
Sterling Ranch
02.2025 - Current
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Guided patients through the completion of consent and other required medical forms.
- Communicated financial obligations to patients and collected fees at time of service.
Ramp Agent
Southwest Airlines
Denver
11.2023 - 02.2025
- Attended to special handling instructions for luggage and cargo
- Delivered passenger luggage to claim area and unloaded luggage onto conveyor system in baggage claim
- Operated tractors, tow bars, belt loaders and baggage carts to manage ground support
- Maintained safety as number one priority while servicing aircraft and assisting travelers
Customer Service Representative
Crash Champions
Castle Rock
05.2024 - 12.2024
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Answered inbound calls to greet and assist customers with various needs and questions
- De-escalated customer complaints using specialized communication techniques
Customer Service Representative
United Airlines
Denver
02.2013 - 02.2023
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- De-escalated customer complaints using specialized communication techniques
- Offered products and services to meet customers' needs and goals
- Communicated with clients over phone, email and chat platforms
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Navigated multiple systems to identify source of issue
Education
Business Management
Colorado Technical University
Colorado Springs, COSkills
- Customer service
- Sales strategy
- Data analysis
- Providing information and resources
- Pre-admission requests
- Insurance billing
- Healthcare systems navigation
- Word processing
- Organizational skills
Timeline
Patient Access Coordinator
UC Health
02.2025 - Current
Customer Service Representative
Crash Champions
05.2024 - 12.2024
Ramp Agent
Southwest Airlines
11.2023 - 02.2025
Customer Service Representative
United Airlines
02.2013 - 02.2023
Business Management
Colorado Technical University