Kristin Meyers
Littleton
Summary
Dynamic Agency Manager at American Family Insurance with a proven track record in operations management and staff training. Expert in relationship building, enhancing client satisfaction and retention. Leveraged technology to streamline processes, resulting in improved efficiency. Committed to fostering team development and driving sales growth through personalized client engagement.
Overview
3
3
years of professional experience
Work History
Agency Manager
American Family Insurance
01.2023 - Current
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Leveraged technology platforms for efficient management of client accounts, policy changes, claims processing, and billing inquiries.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Maintained compliance with industry regulations by conducting regular audits of policies, procedures, and employee practices.
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Managed a diverse portfolio of clients, ensuring personalized service and appropriate coverage based on individual needs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Barista
Starbucks
10.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Sales Associate
Williams Sonoma Inc
10.2022 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Culinary Degree - Culinary Arts And Pastry
Cool Street School Of. Culinary Arts
Denver, COSkills
- Relationship building
- Operations management
- Staff training
- Sales growth
- Staff development
Timeline
Agency Manager
American Family Insurance
01.2023 - Current
Barista
Starbucks
10.2022 - Current
Sales Associate
Williams Sonoma Inc
10.2022 - 05.2025
Culinary Degree - Culinary Arts And Pastry
Cool Street School Of. Culinary Arts
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