Kristin McDonald
Colorado Springs,CO
Summary
Results-oriented management professional prepared to lead district operations with focus on excellence. Proven expertise in optimizing operational efficiency and driving team success. Collaborative leader with commitment to achieving results and adapting to changing demands, leveraging strategic planning and resource management skills.
Overview
20
20
years of professional experience
Work History
Division Manager
United Pacific
08.2022 - Current
- Supervise 8 district managers, overseeing 93 company operated stores to ensure sales and profitability are maximized
- Lead district managers to sustain operational and merchandising execution with consistent standards throughout the region
- Ensure store image and customer service guidelines meet or exceed company expectation
- Partner with the leadership team to ensure optimal execution of all key performance measures are executed at the highest standard
- Coach and develop district managers and store managers to assist in furthering their careers within the organization
- Oversee financial execution and maintain budgets for all controllable lines throughout the region
District Manager
United Pacific
03.2020 - 08.2022
- Supervise 11 store managers of company operated stores to ensure sales and profitability are maximized
- Lead store managers to sustain operational and merchandising execution with consistent standards throughout the region
- Ensure store image and customer service guidelines meet or exceed company expectation
- Coach and develop store managers and associates to assist in furthering their careers within the organization
- Oversee financial execution and maintain budgets for all controllable lines throughout the district
Regional Operations Manager
Loaf ‘N Jug
10.2018 - 03.2020
- Supervise 4 district managers, overseeing 58 company operated stores to ensure sales and profitability are maximized
- Lead district managers to sustain operational and merchandising execution with consistent standards throughout the region
- Ensure store image and customer service guidelines meet or exceed company expectation
- Partner with the leadership team to ensure optimal execution of all key performance measures are executed at the highest standard
- Coach and develop district managers and store managers to assist in furthering their careers within the organization
- Oversee financial execution and maintain budgets for all controllable lines throughout the region
District Manager
Loaf ‘N Jug
12.2015 - 10.2018
- Supervise 15 company operated stores to ensure sales and profitability is maximized
- Lead store managers to sustain operational and merchandising execution
- Ensure store image and customer service guidelines meet or exceed company expectation
- Partner with HR verifying that all local, state and federal guidelines are achieved as well as hiring, training, and recruiting new store managers
- Coach and develop store managers and associates to assist in furthering their careers within the organization
- Oversee financial execution and maintain budgets for all controllable lines
Business Consultant
7-Eleven, Inc.
07.2004 - 05.2014
- Consult with 10 - 13 franchised and company operated stores to provide information of current and future plans in order to sustain current business strategies and grow overall sales and profits
- Consult with store operators on best practices for day to day operational management including cost and retail accounting, financial statement reviews, employee training and compliance to governmental regulations and corporate obligations
- Influence stores to follow corporate strategies for increased profitability, including merchandising, infrastructure and product introduction
- Monitor store operations, with coaching, suggestions and support
- Meet weekly, monthly and yearly deadlines with each store to ensure that operational metrics are in place and improving
- Create sales and operations planning to drive budgetary requirements for year over year revenue increases and cost controls
- Manage and protect the 7-Eleven brand and trademark at the single unit level
- Responsible for store sales grossing over 1.1 million monthly sales
- Trained new District Managers in a six week training phase, hired and trained new managers, and oversaw market placement of store managers
Education
Developing Executive Leadership -
American Management Association
Arlington, VA12.2017
Bachelors in Business Administration - Accounting
Washington State University
Pullman, WA12.2003
Skills
- Profit and loss analysis
- Staff training and development
- Operations management
- Performance improvements
- Teamwork and collaboration
- Customer service
- Organizational skills
- Team leadership
- Effective communication
Timeline
Division Manager
United Pacific
08.2022 - Current
District Manager
United Pacific
03.2020 - 08.2022
Regional Operations Manager
Loaf ‘N Jug
10.2018 - 03.2020
District Manager
Loaf ‘N Jug
12.2015 - 10.2018
Business Consultant
7-Eleven, Inc.
07.2004 - 05.2014
Bachelors in Business Administration - Accounting
Washington State University
Developing Executive Leadership -
American Management Association
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