Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Kristin Maldonado

Thornton

Summary

Resourceful Manager offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality to maintain quality of services and products. Customer-focused professional with a successful 25-year career in Customer/Client Care sector. Dynamic and successful at applying people and operational skills in a busy business environment.

Overview

15
15
years of professional experience

Work History

Customer Service/Office Manager

Geomega, Inc.
01.2008 - 03.2015
  • Front desk reception, and maintenance of office supply and shipping inventory.
  • Recruited, interviewed and hired/fired employees (HR Assistant)
  • Payroll Assistant (bi-weekly, ADP Software)
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Organization and setup of company employee celebrations (holiday parties and birthdays)
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers and employees.
  • Set up of client meetings (coffee, snacks, ordering and pick up of meals for in-house meeting's)

Customer Service Manager/Operations Manager, Customer Experience

Point Technologies, Inc.
04.2000 - 10.2007
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through with client requests to resolve problems.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Kept accurate records to document customer service actions and discussions.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

GED -

Boulder High School
Boulder, CO
05.1978

Skills

  • Staff Management
  • Customer Service
  • Customer Relationship Management
  • Team Leadership
  • Professional and Courteous

Accomplishments

  • Supervised team of 50 staff members.

Additional Information

I resigned from my position at Geomega, Inc., in order to care for my 2 year old granddaughter so that my daughter could go back to school. Once my granddaughter was old enough to go to preschool, and my daughter had graduated; I was employed with three different companies in the retail industry for short periods of time. I was employed at Kohl's, early morning shift unloading trucks of clothing and some in-store set up. I was employed by Walmart, in the deli department, mostly on the closing shift. And, lastly; I worked at Home Depot in the customer returns department. I tried working retail and it just wasn't for me. And, as you can see from my previous career employment - I am not a job hopper.


Most of my employment (2000 - 2015) involved working in an office, with a large amount of time spent at a desk, behind a computer screen. I no longer wish to spend all of my working hours in front of a computer screen. However; I am comfortable with a computer and also most phone systems. Previous to the year 2000; I have experience working as a loan processor for a bank in Longmont, CO (2 years), as an Executive Assistant to the President of a nutritional products company (4 years) and Sales Associate at a Southwest Indian Art Gallery in Boulder, CO.


I am now seeking a position that allows for a large amount of customer or client interaction. I enjoy helping and assisting people. I enjoy a friendly, positive workplace where everyone is of the same mindset to get along and do the best they can with, and for each other, each and every day.


I have been "retired" for the past six years, but find myself needing additional income, and wanting to do more with my time each day. Initially; I am seeking part time hours, but may be open to more hours in the future if it is a rewarding and fulfilling place to be.

Timeline

Customer Service/Office Manager

Geomega, Inc.
01.2008 - 03.2015

Customer Service Manager/Operations Manager, Customer Experience

Point Technologies, Inc.
04.2000 - 10.2007

GED -

Boulder High School
Kristin Maldonado