Kristin Carter
Denver
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at retaining key accounts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Account Manager
Gigsmart
11.2022 - Current
- Conduct up to 300+ outbound calls per week to target key account retention and ensure client satisfaction (consistent leader in outbound calls among my peers by 10%)
- Maintain a portfolio of 130+ active requesters throughout 17 states on the eastern coast of the United States (about 12%-15% larger active portfolio than my peers)
- Coordinate, track, and direct hire placement of workers
- Generate job board revenue by educating requesters on the benefits of exposing their job listing to a unique pool of workers specifically looking for gig work
- Source and hire workers to maintain a 80%+ show rate over the last 6 months, 30% above the average of 50% for traditional staffing agencies
- Maintain strong relationship building skills to generate new business from key accounts as well as ask for referrals to build my portfolio
- Provide constructive feedback to the software development team to help build a more customer-friendly software (weekly product testing in a beta environment)
- Conduct product demonstrations to build client knowledge/ familiarity with the product, as well as serve as the customer’s voice by providing feedback to the development team on the ease of use
- Consistently building my knowledge of different industry requirements to ensure accurate placement of workers
- Initiate invoicing contract negotiations, securing favorable terms for both clients and company (an additional 5% in revenue)
- Analyze market pay rates/ trends to make strategic recommendations for my clients
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Customer Support Representative
Gigsmart
12.2021 - 11.2022
- Conducted 75+ client facing calls a day
- Maintained a 85% fill and 90% show rate
- Resolved customer requests via support tickets, phone calls, text, and email
- Navigated system applications (HubSpot) while driving resolutions with customers via phone support
- Matched workers in the area to gig postings based on questionnaires, worker profiles, app ratings, and distance away from a gig
- Sourced workers in less populated cities by calling through boosting lists and asking for referrals
- Constant training and development for workers on the platform to ensure app knowledge, professional profile descriptions, and continued app usage
- Beta testing for Get Workers and Get Gigs apps
- Supported colleagues by stepping in during peak times to deliver prompt assistance.
- Managed escalated calls with professionalism in order to resolve complex issues
- Named CSR MVP the month of October 2022
Marketing Agent
Timeshare Selling Team
10.2020 - 02.2021
- Conducted B2C marketing through email, phone calling, and direct text messages
- Generated leads from online inquiries, collected timeshare ownership information, answered any questions regarding the timeshare exit process, and then send the lead over to a closer to complete the timeshare exit
- Monitored Wyndham, Hilton, and Bluegreen timeshare availability for our point reimbursement program
- Answered inbound calls and transferred the client to the corresponding closer working on their case
Shift Manager / Decorator / Ice Cream Barista
Cold Stone Creamery
02.2014 - 08.2020
- Balanced cash register transactions and cash received to compute daily sales and income statements to build deposit reports
- Served guests in a timely manner with excellent customer service
- Decorated custom cakes and cupcakes to fill client orders
- Was chosen as exemplary employee to work at an additional store purchased by the owner to teach and train new employees
Salon Consultant
Glo Tanning
01.2019 - 07.2020
- Built relationships with new and existing clients to upsell products and services to help achieve desired results
- Constantly developed specific product, spa, and tanning bed knowledge to make treatment recommendations based on skin type, age, and personal goals
- Performed a cash count at the end of the day to ensure accurate reporting
- Met quotas for monthly membership sales
- Displayed a high level of product knowledge
Education
BBA - Marketing
University of Oklahoma
Norman, OK08-2020
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Issue resolution
- Client development
- New account creation
- Territory management
- CRM proficiency
- Product training
Accomplishments
- I played an essential role in the staffing success of the US Open (Flushing Meadow, NY), Formula 1 (Austin, TX), and the Rolling Loud Festival (Miami, FL). Through my efforts, our client paid over 1500 total workers over two weeks bringing in over $100,000 in revenue for my company. This resulted in a long term relationship and continuous business in NFL stadiums such as Allegiant Stadium (Las Vegas, NM), Northwest Stadium (Landover, MD), and Hard Rock Stadium (Miami, FL).
- During the holiday season of November- December 2024, my territory paid over 2,000 workers across 35+ locations of a major food retailer, bringing in over $70,000 in revenue.
Timeline
Account Manager
Gigsmart
11.2022 - Current
Customer Support Representative
Gigsmart
12.2021 - 11.2022
Marketing Agent
Timeshare Selling Team
10.2020 - 02.2021
Salon Consultant
Glo Tanning
01.2019 - 07.2020
Shift Manager / Decorator / Ice Cream Barista
Cold Stone Creamery
02.2014 - 08.2020
BBA - Marketing
University of Oklahoma
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