Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Timeline
Generic

Kristie Hibdon

Gypsum

Summary

Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Diligent Pharmacy Technician II with solid background as Pharmacy Technician. Demonstrated ability to assist pharmacists in preparing medications and managing inventory efficiently. Proven track record of maintaining precise records and ensuring compliance with regulations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Technician II

Vail Health
02.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Performed Media fills with Pharmacists and Pharmacy Technicians.

Inventory Specialist II

Vail Health
02.2022 - 02.2023
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.

Sr. Customer Service Agent

Fedex Express
04.2015 - 02.2022
  • Maintain cleanliness of customer service area
  • Ship packages for customers
  • Run daily reports
  • Maintain and audit airbills
  • Performs monetary transactions including cash, credit or check
  • Checks all paperwork for accuracy
  • Research problem packages
  • Earned multiple recognition awards for outstanding performance in achieving client satisfaction scores.
  • Mentored junior agents to develop their skills and elevate the team''s overall performance.
  • Streamlined call handling for improved productivity and reduced wait times.

Data Analyst I

Urban Lending Solutions
11.2012 - 01.2015
  • Performs reships as directed
  • Provides accurate tracking information for Production Roster and BAC
  • Researches unusual docs and determines the type of process
  • Communicates to clients on QC statuses and doc locations
  • Generates reports and researches data for accuracy
  • Helps managers and co-workers with work loads

Customer Service Lead/Copy Center Supervisor

Staples
06.2011 - 11.2012
  • Operated registry and processes customer merchandise purchases with utmost courtesy and in a pleasant manner
  • Maintain the storefront which includes maintaining it clean and organized and stacking displays as orderly as possible
  • Microsoft Office products, AS-400
  • Customer Scorecard 90%
  • Maintained Copy Center
  • Listened to customers and verified the type of print order they needed
  • Ensured quality print jobs and maintained cleanliness of print area
  • Shipping packages via UPS
  • Ordered Supplies for print area using AS400
  • Designed print orders on Excel

Document Processor I - Temp

Urban Lending Solutions
07.2010 - 04.2011
  • Received Fedex documents and determine categories
  • Scan and enter loans
  • Research loans and find loans in filing room
  • Process loans as they would arrive and meet quota

Education

Bachelor of Science - Undecided

Metropolitan State University of Denver
Denver, CO

Skills

  • Advanced MS office
  • 50 WPM
  • Detailed Oriented
  • Research
  • Customer Service
  • Time Management
  • Appointment Setting
  • Scheduling
  • Documenting
  • Reporting
  • Data Entry
  • Phone Support
  • Medical Terminology
  • Inventory control
  • Problem-solving skills
  • Email etiquette

Accomplishments

  • Achieved Neonatal and Adult TPN by completing IV compounding with accuracy and efficiency.
  • I have helped in other areas of pharmacy such as chemotherapy infusion, and outpatient.
  • I have completed Aseptic Compounding techniques.
  • I have made numerous Ropivacaine blocks for surgery centers in a timely manner for patients.
  • I have loaded new drugs in pyxis medstations and trouble shoot errors.

Personal Information

Hobbies: Skiing, Camping/outdoors, Dancing, International and domestic travel, Swimming

Certification

  • PTCB National Certification
  • BLS Certification

Timeline

Pharmacy Technician II

Vail Health
02.2024 - Current

Inventory Specialist II

Vail Health
02.2022 - 02.2023

Sr. Customer Service Agent

Fedex Express
04.2015 - 02.2022

Data Analyst I

Urban Lending Solutions
11.2012 - 01.2015

Customer Service Lead/Copy Center Supervisor

Staples
06.2011 - 11.2012

Document Processor I - Temp

Urban Lending Solutions
07.2010 - 04.2011

Bachelor of Science - Undecided

Metropolitan State University of Denver

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Kristie Hibdon