Kristi Wiggins
Thornton
Summary
Dynamic professional with extensive experience in human resources and project management. Proven ability in report preparation and effective communication, enhancing operational efficiency. Skilled in crisis response and employee onboarding, consistently delivering results in fast-paced environments while maintaining confidentiality and fostering positive relationships.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Behavioral Health Technician
Denver Health Hospital - Denver CARES
Denver
12.2024 - 05.2025
- Provided direct care and support to patients in behavioral health settings.
- Implemented therapeutic interventions as directed by treatment plans.
- Documented behavioral incidents to keep accurate records.
- Work with external partners for admittance to Denver CARES.
- Assists with admissions, discharges, transfers, and appropriate documentation.
- Differentiates normal from abnormal findings, and reports abnormal values or conditions to the RN. (EX. Abnormal vital signs, safety concerns, and family issues.
- Ensures confidentiality of patient information by creating and maintaining a secure, and trusting environment.
- Promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients, and visitors. Treats these individuals with courtesy, dignity, empathy, and respect; consistently displays courteous and respectful verbal and non-verbal communications.
Project Management/Human Resources
COLORADO DIVISION OF HOMELAND SECURITY AND EMERGENCY MANAGEMENT (DHSEM)
Centennial
05.2022 - 04.2025
- Managed project oversight for off-site facilities' restructuring, repurposing, surplus, and demolition.
- Served as Subject Matter Expert for all division position descriptions.
- Facilitated onboarding and offboarding processes for new hires in the division.
- Coordinated interview scheduling to streamline recruitment efforts.
- Collaborated with HR and departmental liaisons on hiring, payroll, and project payments.
- Oversaw invoice processing for wireless accounts, building maintenance, and utility services.
- Provided comprehensive yearly budget reports for major recurring expenditures to Chief of Staff and Budget Officer.
- Monitored annual contracts for timely renewals and expirations.
- Ensured adherence to industry best practices for project management processes.
- Provided guidance and support to project teams regarding project management techniques and best practices.
- Developed and implemented HR policies aligned with organizational goals.
- Managed recruitment processes to attract top talent for diverse roles.
- Facilitated employee onboarding and training programs for new hires.
- Collaborated with management on strategic workforce planning and development efforts.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
BHT
DENVER HEALTH HOSPITAL
02.2019 - 10.2022
- Provides direct care in psychiatric inpatient units in a hospital setting (group therapy, maintaining medical records).
- Documentation in patient charts electronically through EPIC.
- Teaching CPI (Non-Violent Crisis Intervention), mock take-downs.
TEMPORARY ADMINISTRATIVE ASSISTANT III
COLORADO DIVISION OF HOMELAND SECURITY AND EMERGENCY MANAGEMENT (DHSEM)
08.2021 - 05.2022
- Coordinate communication with the Executive Director's Office and Support Team.
- Coordinate the schedule of the Director of the Division, the Chief of Staff, and other Executive Leadership as necessary.
- Schedule travel for the Director of the Division and the Chief of Staff.
- Support the completion of travel reimbursements for Director of the Division and the Chief of Staff.
- Execute emergent special projects from the Executive Leadership Team and other departments as needed.
- Entrusted with confidentiality in the administration, documentation, and dissemination of correspondence, legal, and investigative materials.
- Use effective questioning to resolve, screen, or route incoming calls.
- Designee for invoices of wireless accounts, building maintenance, electricity, etc.
- Develop communication protocols and work flow processes to ensure consistency within the Division.
- Frequently interact with other administrative staff in all divisions to enhance customer service to internal and external stakeholders.
- Coordinate the schedule for the DHSEM Division Zoom account.
- Maintain and coordinate multiple calendar invites for meetings across various offices in the Division.
- Provide administrative support for virtual meetings.
- Receive and distribute technology items, assist the Asset Inventory position in special projects.
- Support the support services coordinator position with administrative duties.
- Perform duties in the State Emergency Operations Center (SEOC), as assigned.
- Assist with DHSEM Human Resources department on special projects.
- Chemical Stockpile Emergency Preparedness Program (CSEPP) Evaluator for Pueblo, CO and Lexington, KY.
PARALEGAL
THE SEARS LAW OFFICE
07.2020 - 07.2021
- Organizing and managing documents for client cases.
- Preparing, filing and service of pleadings.
- Assisting in trial preparations including the assembly of exhibits, witness binders, and court filings.
- Legal research.
- Act as a liaison between clients and attorney communications, with courts and other neutrals for scheduling and sharing information.
- Communication with clients and keeping them up-to-date.
- Compiling information and preparing summaries to detail findings.
- Overall case management and managing caseloads.
- Drafting legal correspondence.
- Interviewing clients preliminarily to accepting case.
- Administrative and office management duties, such as purchasing office equipment, photocopying, scanning and binding.
- Reviewing legal files, pleadings and orders.
MENTAL HEALTH CLINICIAN
COLORADO MENTAL HEALTH INSTITUTE - FORT LOGAN
04.2020 - 07.2020
- Provides direct care in psychiatric inpatient units in a hospital setting (group therapy, maintaining medical records).
- Documentation in patient charts electronically through BEAHR.
STAFFING COORDINATOR
DENVER SPRINGS HOSPITAL
07.2018 - 01.2020
- Maintain staffing operations across the board, maintaining the scheduling system Shifthound.
- Monitor overtime accumulation and attendance of employees.
- Coordinate staff to meet the organization's requirements.
- Obtain daily staff requests and fill them efficiently, secure coverage for vacancy shifts, process employee vacation requests.
- Work with the payroll manager to verify payroll accuracy.
- Provides direct care in psychiatric inpatient units in a hospital setting (group therapy, maintaining medical records).
- Conducting chart audits. Documentation and filing in charts.
- Teaching and ensuring CPI/Trauma Informed Care/Enhanced Verbal Skills/Applied Physical CPI are current for all employees in CPH's system, as well as CPI's system.
STAFFING COORDINATOR
CENTENNIAL PEAKS HOSPITAL
12.2013 - 07.2018
- Maintain staffing operations across the board, maintaining the scheduling system Shifthound.
- Monitor overtime accumulation and attendance of employees.
- Coordinate staff to meet the organization's requirements.
- Obtain daily staff requests and fill them efficiently, secure coverage for vacancy shifts, process employee vacation requests.
- Work with the payroll manager to verify payroll accuracy.
- Provides direct care in psychiatric inpatient units in a hospital setting (group therapy, maintaining medical records).
- Conducting chart audits. Documentation and filing in charts.
- Teaching and ensuring CPI/Trauma Informed Care/Enhanced Verbal Skills/Applied Physical CPI are current for all employees in CPH's system, as well as CPI's system.
- Supervisor of patient management leaders.
- Conducting data on Seclusion and Restraints for Performance Improvement.
- Participating of specific performance improvement groups: Patient Safety Council, Orientation, Milieu Management, Seclusion/Restraint.
Education
Masters of Legal Studies -
ARIZONA STATE UNIVERSITY
Tempe, AZ01.2021
Bachelors of Arts - Psychology
ARGOSY UNIVERSITY
Denver, CO01.2009
Diploma -
EAGLECREST HIGH SCHOOL
Centennial, COSkills
- Human resources management
- Report preparation
- Written communication
- Office administration
- Project management
- Staffing and scheduling
- Computer proficiency
- Legal research (Westlaw)
- Google Workspace
- Microsoft Office Suite
- Adobe software
- Virtual meetings (Zoom)
- Patient charting (EPIC)
- Confidentiality practices
- Effective communication
- Time management
- Conflict resolution
- Records administration
- Project oversight
- Crisis response
- Budget analysis
- Employee onboarding
- Problem solving strategies
- HR operations
- HR policies and procedures
- HR expertise
Certification
- Society of Human Resources - Certified Professional (SHRM - CP)
- Certified Associate in Project Management (CAPM)
- FEMA - Emergency Management IS-10, IS-100
- Chemical Stockpile Emergency Preparedness Program (CSEPP) Evaluator Training Certificate
- CPI Instructor for Non-Violent Crisis Intervention, Enhanced Verbal Skills, Trauma Informed Care, Applied Physical Skills
- CPR/BLS
References
References available upon request.
Timeline
Behavioral Health Technician
Denver Health Hospital - Denver CARES
12.2024 - 05.2025
Project Management/Human Resources
COLORADO DIVISION OF HOMELAND SECURITY AND EMERGENCY MANAGEMENT (DHSEM)
05.2022 - 04.2025
TEMPORARY ADMINISTRATIVE ASSISTANT III
COLORADO DIVISION OF HOMELAND SECURITY AND EMERGENCY MANAGEMENT (DHSEM)
08.2021 - 05.2022
PARALEGAL
THE SEARS LAW OFFICE
07.2020 - 07.2021
MENTAL HEALTH CLINICIAN
COLORADO MENTAL HEALTH INSTITUTE - FORT LOGAN
04.2020 - 07.2020
BHT
DENVER HEALTH HOSPITAL
02.2019 - 10.2022
STAFFING COORDINATOR
DENVER SPRINGS HOSPITAL
07.2018 - 01.2020
STAFFING COORDINATOR
CENTENNIAL PEAKS HOSPITAL
12.2013 - 07.2018
Masters of Legal Studies -
ARIZONA STATE UNIVERSITY
Bachelors of Arts - Psychology
ARGOSY UNIVERSITY
Diploma -
EAGLECREST HIGH SCHOOL
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