KRISTI JEFFERSON
Colorado Springs
Summary
Collision Operations Specialist utilizing 27 years of experience in estimatics, repair planning, team leadership, OE procedures and proper repair methodology. Highly successful and experienced in cross departmental collaboration, team member development, insurance compliance, and acquisitions. SOP design and implementation. Strong focus on sustainability and continual growth mentoring. Lean minded with an emphasis on revenue and customer service. Well versed in remote team leadership and training across multiple platforms.
Overview
27
27
years of professional experience
Work History
Operations Training and Compliance
Accrual Equity Partners
Phoenix, AZ
03.2025 - Current
- Training, team member collaboration and management, while ensuring compliance and designing SOP in a brand new start up environment. Self-motivated, independent and effective in a fast paced environment. Assisted with all day-to-day operations, working efficiently and productively with all team members. Utilized critical thinking to break down problems, evaluate solutions, and make decisions.
Director of Training and Compliance
Branning Collision
01.2024 - 01.2025
- Reporting directly to the President and CEO. Implementing and reviewing all Central Review for a 7 store MSO. Estimator Training and development. Organization of potential growth strategies in the future.
Director of Training and Compliance
Kaizen Collision Centers
01.2021 - 01.2024
- Reporting directly to the CEO and CSO. Work cross departmentally to design and implement company strategies, building platform consistency across a 50 store MSO. Manage change in a continual growth environment. Currently overseeing a successful remote Central Operations Team that manages Central Review, Training, Regional Office Manager development, ICAR, GMG, OE relationships, and projects as requested by the leadership team.
Training, QA and Technical Operations Team
Classic Collision Centers
01.2020 - 01.2021
- Transitioned to Classic when they purchased Pride Collision Centers for their entrance into the California market. I was part of multiple teams, including training, acquisitions, compliance, quality assurance, and business development. Worked alongside Regional Managers for the California, Washington and Alaska markets. Strong background in the CA Bureau of Automotive Repair.
Director of Operational Excellence
Pride Collision Centers
01.1999 - 01.2020
- Hired initially as a CSR, then moved into parts, office management and dealership relations. Transitioned to Repair Planning, carrying an average of $300K each month. For the last half of my tenure, I was a Director of Operational Excellence. Responsible for revenue growth, estimatics, QA in both administrative and repair quality, and team member training for all 8 locations. Highly technically trained in OE, repair procedures, quality, customer service, shop management and SOP implementation.
Skills
- Revenue growth
- Compliance
- Implementation
- OE program management
- DRP management
- File Quality
- BMW Certified
- Acquisitions
- Strategic thinking
- Team Member Development
- Performance solutions
- ICAR
- Discover Master Graduate
Timeline
Operations Training and Compliance
Accrual Equity Partners
03.2025 - Current
Director of Training and Compliance
Branning Collision
01.2024 - 01.2025
Director of Training and Compliance
Kaizen Collision Centers
01.2021 - 01.2024
Training, QA and Technical Operations Team
Classic Collision Centers
01.2020 - 01.2021
Director of Operational Excellence
Pride Collision Centers
01.1999 - 01.2020