Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Kristhiel Garcia

Aurora,CO

Summary

Experienced in identifying and coordinating process improvement initiatives incorporating best practices and standard operating procedures. Skilled at identifying, planning, and implementing prioritized projects for organizational transformation. Advanced software proficiency and demonstrated ability to manage large groups and drive multiple projects with minimal supervision. Adept at streamlining operations and enhancing efficiency to achieve business objectives.

Overview

10
10
years of professional experience

Work History

Process Assistant

Amazon
10.2021 - Current
  • Collaborates with the team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards. Identifies and resolves process issues to drive optimal workflow and business growth while managing a team of 30+ associates daily. Conducted training while complying to budget/cost and change management processes to improve operations. Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth. Leads short meetings with all associates to identify barriers/ opportunities that can lead to successes. Supervised processes to eliminate weak points or bottlenecks in business operations. Determined and recommended methods to implement improvement opportunities. Volunteered to help with special projects of varying degrees of complexity. Increased productivity by 15% with applied methods.

Traveling Project Manager

Amazon
07.2024 - 03.2025
  • Standardized methods throughout 4 Amazon warehouses in the Southwest, and South Coast regions of the US in a 9-month time span. Collaborated and led teams with 45+ associates daily. Deliverables include quality assurance training, training completion certifications, and creating sustainable metric goals.
  • Led cross-functional teams to deliver projects on time and within budget.
  • Facilitated risk assessment workshops to proactively address potential project challenges.

Spanish Interpreter

Linguistica International
03.2018 - 10.2021
  • Offered language instruction to help clients improve language skills. (Managed 1 hour Zoom meetings with 5+ people every 2-3 weeks.) Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another. Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension. Communicated with clients to understand interpreting needs and provide best service possible. Collaborated with team to translate series of documents from English to other languages Interpreted conversations between foreign language-speaking clients and others. Attended training programs to improve professional knowledge and interpretation skills. Proofread, edited and improved documents of different sizes Completed precise translations of official documents with correct words and phrasing to meet legal standards.

Delivery Customer Service Supervisor

The Home Depot
01.2016 - 06.2021
  • Maintained accurate logs of deliveries and trips, providing details to the team at end of shifts. Worked with vendors to schedule daily pickups and weekly deliveries. Coordinated consistent on-time deliveries of damage-free goods while managing team of 40+ associates. Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff. Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction. Coached employees through day-to-day work and complex problems. Monitored metrics and developed actionable insights to improve efficiency and performance. Developed strategic growth plans to increase sales and deliveries across South Aurora. Oversaw delivery portfolio encompassing South Aurora with 70+ deliveries per week.

Education

Associate of Arts - Sociology

Colorado Mountain College
Steamboat Springs, CO
05.2018

Skills

  • Workplace safety oversight
  • Process optimization
  • Performance evaluation
  • Six Sigma methodologies
  • Operational efficiency enhancement
  • Deadline adherence in production
  • Accurate data entry
  • Cross-functional collaboration
  • Business process reengineering
  • Efficiency optimization
  • Agile methodologies
  • Metrics tracking

Affiliations

  • Runners Edge of the Rockies

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Traveling Project Manager

Amazon
07.2024 - 03.2025

Process Assistant

Amazon
10.2021 - Current

Spanish Interpreter

Linguistica International
03.2018 - 10.2021

Delivery Customer Service Supervisor

The Home Depot
01.2016 - 06.2021

Associate of Arts - Sociology

Colorado Mountain College

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Kristhiel Garcia