Kristen Swanson
Castle Rock
Summary
Dedicated administrative assistant with expertise in customer relations and proven ability to thrive in fast-paced environments. Detail-oriented with strong multitasking skills and sound judgment, ensuring timely and accurate completion of clerical tasks. Self-motivated and effective in both independent and team settings, consistently delivering high-quality support.
Overview
27
27
years of professional experience
Work History
Point of Sale Associate
Stack’d
Castle Rock
06.2025 - Current
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Explained menu items, took orders and delivered food.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Provided excellent customer service to all patrons.
- Recognized repeat customers by name and provided personalized service accordingly.
- Processed payments using a point-of-sale system and handled cash transactions accurately.
Administrative Assistant
Westcor/Macerich Property Management Company, LLC
01.2006 - 02.2009
- Formatted bi-monthly newsletter using Adobe Photoshop for Twenty Ninth Street shopping center
- Formatted Marketing budget presentation for 2007-2008
- Appointed to the Here to Help Specialist position to increase positive interaction with customers
- Oversaw the $100,000.00 alternative transportation program for Twenty Ninth Street by being appointed Eco Pass Coordinator
- Collaborated with architectural consultant to create graphics of amenities plan and alternative transportation routes at Twenty Ninth Street
- Charged with displaying directory advertisements in a timely manner
- Assisted leasing department by showing available spaces to prospective tenants
- Assisted tenant coordinator in all aspects of build-outs (i.e. leasing, construction)
- Created and organized pre-construction filing system for all tenants under construction
- Responsible for and designed overlay sign project for underground parking system
- Established directory advertising spreadsheet to track advertising locations and durations
- First point of contact with tenants related to facility issues, questions or complaints
- Monitored and took steps to correct any problems related to HVAC system
- Managed warranty process after completion of shopping center
Administrative Assistant
Cotter Ryan Construction, Inc.
12.2004 - 12.2005
- Oversaw document management; i.e. created and updated document logs, ordered plans
- Primary logistical coordinator for open and closed bids
- Answered multi-line phone system and faxed documents
- Updated company’s contact list
- Layout coordinator for quarterly newsletter
- Drafted press releases for print in local publications
- Designed logo and color scheme for President’s new company
- Created Subcontracts, Subcontract file folders and organized filing system
Sales and Marketing assistant
ThyssenKrupp Turbinencomponenten TmbH
01.2002 - 11.2002
- Created detailed competitor database; i.e. financials, ratios, alloys used, etc.
- Organized competitor combustion turbine discs and their alloys into easy-to-understand diagrams for a better comprehension of the market
- Employed research techniques to create detailed catalog of aircraft and engines pertinent to the company
Intern
Wordwise Inc.
08.2000 - 12.2000
- Recovered missing artwork and fonts
- Obtained knowledge of PhotoShop, Illustrator and QuarkXPress through daily experience
- Helped conceive logo ideas for AAA and Disney World
Account Executive
Independent Florida Alligator
08.1998 - 12.1998
- Responsible for prospecting, customer service, and advertising sales in second largest territory
- Met with clients and signed numerous long-term contracts
- Created print advertisements based on customer needs
- Supervised an assigned intern
Intern
Independent Florida Alligator
04.1998 - 08.1998
- Shadowed assigned account executive
- Met with numerous clients
- Prepared final assignment of sales pitch to new client
Education
Bachelor of Science - Advertising
University of Florida
Gainesville, FL05-2001
Skills
- Customer service and support
- Marketing coordination
- Office administration
- Multi-line telephone operation
- Data organization and entry
- Administrative operations management
Languages
French
Limited
German
Limited
Spanish
Elementary
References
References available upon request.
Timeline
Point of Sale Associate
Stack’d
06.2025 - Current
Administrative Assistant
Westcor/Macerich Property Management Company, LLC
01.2006 - 02.2009
Administrative Assistant
Cotter Ryan Construction, Inc.
12.2004 - 12.2005
Sales and Marketing assistant
ThyssenKrupp Turbinencomponenten TmbH
01.2002 - 11.2002
Intern
Wordwise Inc.
08.2000 - 12.2000
Account Executive
Independent Florida Alligator
08.1998 - 12.1998
Intern
Independent Florida Alligator
04.1998 - 08.1998
Bachelor of Science - Advertising
University of Florida
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