Kristen Logsdon
Colorado Springs
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Assistant Retail Store Manager
Advanced Medical Solutions
Colorado Springs
2022.06 - Current
- Managed customer service operations including complaints resolution and dispute resolution.
- Evaluated customer satisfaction surveys regularly to gain insight into customer needs and preferences.
- Supervised a team of sales staff, providing guidance and feedback on performance related issues.
- Ensured that the store was kept clean, organized and safe at all times according to company guidelines.
- Ensured that all staff members followed company policies and procedures consistently across departments.
- Provided excellent customer service by resolving customer complaints in a timely manner.
- Adhered strictly to safety regulations at all times while also promoting a culture of safety among staff members.
- Responded promptly to customer inquiries via phone calls or emails while maintaining a high level of professionalism.
- Provided technical support to customers regarding proper use of durable medical equipment items.
- Monitored customer feedback to identify areas for improvement in service quality.
- Processed paperwork related to insurance claims, warranties and other documentation.
- Responded promptly to inquiries from existing or potential customers via phone, email or mail.
- Repaired or replaced defective parts on durable medical equipment items when necessary.
- Identified customer needs and recommended appropriate durable medical equipment solutions.
- Assisted patients in selecting the best equipment to meet their individual needs.
- Maintained accurate records of sales transactions and client information.
- Informed patients about proper use of compression stockings, nebulizers, and urinary bags and answered questions in regards to these items.
- Instructed individuals on proper use of blood pressure monitors and other medical devices.
Private Nanny
Christina Kalb
2018.01 - 2021.11
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Administered medication according to parental instructions.
- Prepared meals according to dietary needs of the family's children.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Developed an understanding of each child's individual strengths and weaknesses.
- Provided positive reinforcement through rewards systems for good behavior.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Planned age-appropriate educational activities designed to promote learning and development.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Team Leader Manager
My Happy Rides
Lakewood
2013.03 - 2015.06
- Maintained records of employee performance reviews.
- Provided technical assistance when needed.
- Implemented new processes and procedures as needed.
- Provided guidance, coaching, and feedback to team members.
- Resolved conflicts between team members in a timely manner.
- Recruited, trained, and supervised new staff members.
- Assigned and monitored daily tasks for team members.
- Ensured compliance with company policies and regulations.
- Created and maintained a positive work environment for employees.
- Resolved conflicts between team members quickly and effectively.
- Conducted regular performance appraisals for all team members.
- Monitored customer service standards across the organization.
- Delegated work assignments and prioritized tasks.
Dental Assistant
Mark Granger dds
Lakewood
2011.03 - 2012.06
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Kept accurate records of dental treatments provided for each patient's visit.
- Sterilized instruments according to established guidelines and protocols.
- Conducted routine maintenance of equipment used in dentistry operations.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Ensured compliance with infection control policies and procedures.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Ordered supplies necessary for daily operations of the practice.
- Took digital X-rays of teeth using radiographic equipment.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Periodontal Surgical Assistant
Mark Jankowski d.d.s
Denver
2005.02 - 2010.06
Education
Dental Assisting Certificate - Dental Assisting
Concorde Career College
Denver, CO2003-10
Skills
- Patient education
- Customer service
- Record keeping
- Adaptability and flexibility
Timeline
Assistant Retail Store Manager
Advanced Medical Solutions
2022.06 - Current
Private Nanny
Christina Kalb
2018.01 - 2021.11
Team Leader Manager
My Happy Rides
2013.03 - 2015.06
Dental Assistant
Mark Granger dds
2011.03 - 2012.06
Periodontal Surgical Assistant
Mark Jankowski d.d.s
2005.02 - 2010.06
Dental Assisting Certificate - Dental Assisting
Concorde Career College