Krista Schuman
Greeley
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly organized with excellent interpersonal communication skills and attention to detail. Uses problem-solving skills and multi-tasking while demonstrating high level of accuracy. Knowledgeable in compliance and related regulations enabling superior results.
Overview
5
5
years of professional experience
Work History
Security Officer
Tarian
Fort Collins
12.2024 - Current
- Inspected entrances, exits, and other areas for potential security risks.
- Searched bags manually to identify prohibited items and contraband.
- Monitored security cameras to identify and respond to suspicious activity.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Trained new employees on hospital security policies and procedures.
- Assisted in resolving conflicts between patients or visitors.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Senior Credit Card Specialist
First National Bank Of Omaha-Credit Card Division
Omaha
01.2021 - 06.2023
- Researched and resolved customer complaints and disputes related to credit card accounts
- Assisted customers with questions and inquiries to provide information regarding credit card accounts
- Built strong relationships with customers to increase retention and loyalty
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes
- Implemented strategies to reduce risk of credit card fraud and identity theft
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations
- Investigated and resolved customer disputes related to credit decisions
- Complied with internal controls and government regulations
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations
- Assisted Fraud when customer accounts formed suspicious activity involving theft and scam.
Customer Care Representative
Best Buy
Greeley
06.2020 - 12.2020
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Navigated multiple computer systems and applications to find information
- Maintained and managed customer files and databases
- Analyzed customer feedback for process improvements to achieve long-term business objectives
- Resolved concerns with products or services to help with retention and drive sales
- Leveraged sales expertise to promote products and capitalize on upsell opportunities
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained up-to-date knowledge of product and service changes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Delivered prompt service to prioritize customer needs
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Greeley Central High School
05.2001
Skills
- Financial Data Analyzation
- Credit and Debt Card Processing
- Tailoring Products
- Consultative Sales Approach
- High-Volume Environments
- Development Activities
- Electronic Filing System
- Outbound and inbound Calls
- Serve Customers
- Resolve Complaints
- Deescalation High Stress Situations
- Report Findings and Filing
- Surveillance monitoring
- Conflict resolution
- Report writing
- Access control
- Patrol techniques
- Team collaboration
- Alarm response
- Data entry
Timeline
Security Officer
Tarian
12.2024 - Current
Senior Credit Card Specialist
First National Bank Of Omaha-Credit Card Division
01.2021 - 06.2023
Customer Care Representative
Best Buy
06.2020 - 12.2020
High School Diploma -
Greeley Central High School