Kota Hardy
Lakewood
Summary
Dynamic and dedicated professional with hands-on experience in fast-paced customer service environments, including Cinemark Theaters and volunteer work at zoo children’s camps. Known for consistently prioritizing customer satisfaction, going above and beyond to create positive and memorable experiences. Skilled in multitasking, cash handling, and maintaining clean, safe, and organized workspaces. Proactive and self-motivated, with a strong sense of responsibility, regularly taking initiative to complete tasks efficiently and support team success. Passionate about learning and continuously improving performance while fostering a safe, welcoming atmosphere for guests and coworkers alike.
Overview
6
6
years of professional experience
Work History
Crew Member
Cinemark Theaters
06.2023 - Current
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Zoo Crew Member
North Dakota Zoo
06.2019 - 08.2020
- Supported the operation of zoo camps through volunteer work.
- Worked extended hours to enhance stamina during summer.
- Utilized knowledge of animals to support zookeepers during educational talks.
- Assisted zookeeper to gain insights into animal behavior and dietary needs.
- Ensured cleanliness and safety in the workspace during interactions with children.
- Learned to become a leader of my own groups, slowly being able to take on bigger groups on my own
Education
N/A - N/A
Bear Creek High School
Lakewood, CO05.2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Attention to detail
- Customer engagement
- Cleaning and sanitizing
- Self-discipline
- Safe food handling
- Safety awareness
- Initiative and Self-motivation
- Verbal and written communication
- Leadership qualities
- Heavy lifting
- Crew leadership
- Hospitality service expertise
- Complex Problem-solving
- Creativity and innovation
Timeline
Crew Member
Cinemark Theaters
06.2023 - Current
Zoo Crew Member
North Dakota Zoo
06.2019 - 08.2020
N/A - N/A
Bear Creek High School
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