Kory Brown
Commerce City
Summary
Awesome Store Manager with a proven track record at Murphy USA, enhancing customer satisfaction through effective staff training and problem-solving. I am a 2x Veteran of the U.S. Army (Airborne Infantry). I am Skilled in retail inventory management and team leadership, I successfully implemented promotional strategies that increased foot traffic and sales performance, fostering a positive shopping environment.
Overview
9
9
years of professional experience
Work History
Store Manager
Murphy USA
Brighton, CO
01.2025 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Disha Corp.
Parker, CO
09.2021 - 12.2024
- Oversaw daily store operations, ensuring compliance with corporate policies and procedures.
- Implemented promotional strategies that increased foot traffic and boosted overall sales performance.
- Trained and mentored new staff on sales techniques and customer service standards.
- Analyzed sales data to identify trends and optimize inventory management processes.
Store Manager
711 Gas Station
Aurora, CO
06.2019 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed visual merchandising to enhance product displays and improve customer engagement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coordinated staff scheduling to align with peak business hours, improving operational efficiency.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular audits of stock levels, minimizing shrinkage through effective loss prevention strategies.
Assistant Store Manager
Maverik Adventure's First Stop
Aurora, CO
05.2017 - 04.2019
- Implemented merchandise displays to enhance product visibility and drive sales performance.
- Trained new employees on store policies, procedures, and customer interaction techniques.
- Assisted in daily store operations, ensuring seamless customer service and efficient inventory management.
- Monitored cash handling processes, maintaining accuracy and compliance with company policies.
- Conducted regular inventory audits, identifying discrepancies and improving stock replenishment processes.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Associate of Science - Criminal Justice
Lewis And Clark Community College
Godfrey, ILSkills
- Store operations
- Service management
- Inventory management
- Cash management
- Scheduling
- Service management
- Problem-solving
- Multitasking
- Customer relations
- Communication skills
- Customer service
- Friendly and positive
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
Timeline
Store Manager
Murphy USA
01.2025 - Current
Store Manager
Disha Corp.
09.2021 - 12.2024
Store Manager
711 Gas Station
06.2019 - 01.2021
Assistant Store Manager
Maverik Adventure's First Stop
05.2017 - 04.2019
Associate of Science - Criminal Justice
Lewis And Clark Community College