Korey Knotts
Castle Rock,CO
Summary
Experienced Professional Office Manager with 20+ years of expertise in ensuring efficiency, productivity, and profitability. Trusted partner skilled in building and sustaining positive relationships across all levels, from executive leadership to cross-functional teams, vendors, and contractors. Motivational team leader who fosters proactive and task-oriented approaches in fast-paced/high-pressure environments, always aligned with organizational goals. Proficient in tenant relations, property maintenance, and lease administration. Strong organizational skills and attention to detail enable efficient daily operations management. Demonstrated track record of effective communication and conflict resolution in high-pressure environments, consistently delivering results.
Overview
22
22
years of professional experience
Work History
Assistant Property Manager
RPM Living
05.2024 - 08.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Assistant Property Manager
Urban Renaissance Group
07.2016 - 02.2024
- Assistant Property Manager over 400,000 sq
- Ft office/retail space 4 commercial buildings, 1 being a Historic Building built between 1872 and 1902
- Assisted in $7 million capitol repositioning project for a historic building, resulting in company winning the 2019 Downtown Denver award
- First point of contact with tenants, vendors, contractors
- Proactively communicated and implemented all operational tasks to tenants at each property
- Managed daily tenant maintenance requests received through the Building Engines (service requests platform) and emails, assuring requests are handled in a timely, professional manner
- Collaborated with building engineering teams for each property, efficiently coordinating service requests and routine maintenance
- Provided oversight of vendors and their day-to-day maintenance and operational tasks, including janitorial, landscaping, pest control, signage issues and day porter
- Handled all tenant/vendor Certificates of Insurance, ensuring compliance with all regulations
- Managed budget and finance tasks, including: Monthly rent and default preparation and process as needed, Invoice coding prior to input by accounting in the A/P process, Monthly accounting follow-ups, assessing late fees as needed and creating all bill backs that applied, Common Area Maintenance reconciliation statements, Invoicing tenant for all work above and beyond the requirements of the lease documents
- Assisted with tenant improvement (TI) projects within building-worked with GC, subcontractors and vendors
- Maintained good tenant relations through regular personal contact responding to tenants’ concerns, complaints and proactively contacting tenant concerning their tenancy in the building
- Coordinated all aspects of special and operational events at the building
- Events included marketing events, tenant advisory board meetings, holiday decorations and/or associated tenant surveys
- Led all move-ins/move-outs, including processing tenant forms and initiating all required services
- Performed frequent inspections in vacant spaces to ensure all were in the best condition to assist in Broker tours as well as the marketing efforts of the Owner
- Daily/monthly building & property inspections completed
- Partnered with Safety Training provider, upholding compliance with all emergency plans and procedures ensuring all tenants were properly informed in emergency evacuation procedures and running drills
- Supported the Asset Manager and Property Management Team in the production of the financial reports required by Owner by clearly understanding budgeted line items of responsibility, providing variance explanations and re-forecasting information as required
- Worked with the Property Management Team in the preparation of the annual operating budget including input of income and expenses
- Made recommendations to improve net operating income by increasing revenues and/ or decreasing operating expenses
AP/AR Coordinator
Hannay Realty Advisors
08.2013 - 06.2016
- Supported 2 Senior Property Managers and 3 Property Managers, accurately processing all invoices for a total of 39 commercial property portfolios
- Managed the Certificates of Insurance for all vendors, ensuring proper type and levels of insurance based on scope of work to be performed
- Assisted the Accounts Receivable department with posting rent, preparation of checks for all invoices for signatures
- Accurately prepared and made daily bank deposits
Leads & Relocations Director/Quality Control Assistant
Century 21, Advantage Gold
11.2002 - 12.2012
- Company Overview: Liberty Realty was Nevada’s largest Real Estate agency with over 2500 agents and 8 office locations
- Managed all aspects of administrative and operational functions for every office and all agents, according to company policies and procedures
- Reported directly to the Broker of Record
- Welcomed and met with over 1800 new agents, acclimating them on policies, systems, broker expectations and office procedures, allowing brokers to focus on strategic level tasks
- Implemented directions from leadership, efficiently completing routine tasks that directly impacted standard office routines and requirements for administrative staff, Brokers and agents
- Coordinated tasks for agent exit process, including moving licenses back to the Real Estate Division
- Liberty Realty was Nevada’s largest Real Estate agency with over 2500 agents and 8 office locations
Education
Some College (No Degree) - Elementary Education
Bonanza High School
Las Vegas, NVSkills
- Budgeting and finance
- Invoicing
- Annual budget preparation
- Communications
- Contract review
- Tenant relations
- Improvements
- Proficient in MS 365
- Sage
- Yardi
- MRI
- Avid Exchange
- Building Engines
- PDK, Kastle, Brivo
- Property tours and inspections
- Strong telephone and email etiquette
- Tenant issue resolution
- Unit inspection
- Payment collection
Timeline
Assistant Property Manager
RPM Living
05.2024 - 08.2024
Assistant Property Manager
Urban Renaissance Group
07.2016 - 02.2024
AP/AR Coordinator
Hannay Realty Advisors
08.2013 - 06.2016
Leads & Relocations Director/Quality Control Assistant
Century 21, Advantage Gold
11.2002 - 12.2012
Some College (No Degree) - Elementary Education
Bonanza High School
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