Kordell Schneider

As the Red Rocks Manager, I am in charge of the operation of an Additional Distribution Point (ADP) up at the Red Rocks venue for concerts. Critical skills for this role involved high levels of self-sufficiency, efficient task and time management, and high levels of accountability.

Key responsibilities included:

• Oversaw daily Red Rocks operations to ensure high-quality service standards and customer satisfaction.
• Trained and mentored team members on operational procedures and best practices.
• Facilitated the development of leadership skills of team members
• Worked closely and coordinated with two partnering Chick-fil-A locations developing cross-store connections and an enjoyable work environment
• Revised and updated a playbook with detailed instructions on managing the Red Rocks ADP
• Oversaw inventory relevant to the Red Rocks ADP
• Represented Chick-fil-A while up at Red Rocks, upholding brand standards and creating a welcoming environment that improved the guest experience
• Created a welcoming work environment that maintained high employee retention

• Supervised team operations, ensuring adherence to safety protocols and quality standards.
• Coordinated shift schedules to optimize workforce efficiency and coverage.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Managed money handling and closing systems with high levels of accuracy and accountability.
• Worked collaboratively with both upper managers and fellow shift leaders to run effective and efficient shifts while promoting team growth
• Trained and developed new shift leaders through instruction in key responsibilities and guidance in developing leadership skills.