Kody Ingersoll
Keenesburg
Summary
I am a professional with eight years of experience in customer service and data management. I work well with CRM systems and tools like Microsoft Office and QuickBooks. My strong communication skills and technical knowledge help improve how we operate. I can manage multiple tasks effectively while working remotely, and I am committed to supporting my team.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Shell Gas Station
Keenesburg
01.2021 - Current
- Recruited, hired, and trained employees to meet and exceed sales targets.
- Scheduled and mentored staff, enhancing overall team performance.
- Integrated daily financial performance, driving operational efficiency.
- Oversaw cash management and ensured accuracy in bank statements.
- Managed vendor relationships, securing favorable terms and conditions.
- Balanced store inventory while ensuring accurate pricing and replenishment.
- Maintained cleanliness, organization, and proper stocking of the store.
Order Picker (Seasonal)
Target
Brighton
10.2021 - 12.2021
- Located, picked, packed, and shipped digital guest orders, including order picking for OPUs and drive-ups.
- Scanned products using handheld devices, organizing items in multi-compartment red carts for streamlined picking.
- Utilized handheld devices to locate items, enhancing inventory accuracy.
- Maintained cleanliness and organization of backroom and shipping areas, supporting smooth operational flow.
Cashier
Circle K
Brighton
09.2020 - 09.2021
- Operated cash register to accept payments via cash, check, credit card, and gift card.
- Provided exceptional customer service by actively listening to customer needs and resolving inquiries.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members on cash register operations and stock procedures to improve service delivery.
- Monitored inventory levels and restocked merchandise to ensure consistent product availability.
Appointment Setter
Great Plains Moving and Storage
Brighton
03.2019 - 10.2019
- Utilized scheduling software to streamline booking management, enhancing organization and client experience.
- Scheduled client appointments for moving and storage services, enhancing client satisfaction and service accessibility.
- Collaborated with team members to refine appointment-setting process, increasing overall efficiency.
- Addressed client inquiries with timely and accurate information, fostering trust and rapport with clients.
- Maintained professionalism while resolving challenging customer interactions, strengthening client relationships.
- Ensured adherence to company policies throughout scheduling processes.
Care Giver
Brookdale Assisted Living
Brighton
02.2019 - 08.2019
- Provided compassionate care to improve patient outlook and quality of life.
- Supported residents in daily living activities and personal care to enhance comfort and well-being.
- Administered medications timely and maintained meticulous documentation to ensure adherence to care plans.
- Monitored and documented resident health and behavior changes to guide care adjustments.
- Communicated effectively with families regarding resident care plans and updates.
- Trained new staff on caregiving practices and facility protocols, promoting consistent quality of care.
- Maintained clean, organized environments to enhance client safety and happiness.
- Performed light housekeeping tasks related to client care, including laundry and changing linens.
Cashier Lead
Everything Medical
Las Vegas
08.2016 - 08.2017
- Ensured cash drawer accuracy through regular audits and reconciliations, minimizing discrepancies.
- Monitored inventory levels and reordered supplies, preventing shortages that could disrupt patient care.
- Instructed patients on effective use and upkeep of durable medical equipment, enhancing user confidence and satisfaction.
- Addressed patient inquiries regarding insurance coverage for medical devices, ensuring clarity and support.
- Collaborated with healthcare providers to recommend suitable medical equipment.
- Processed orders for timely delivery of medical supplies and equipment, facilitating continuous patient care.
- Informed patients about proper use of compression stockings, nebulizers, and urinary bags.
Cashier/Sales Associate
Rose Department Store
McMinnville
02.2013 - 11.2013
- Processed customer transactions accurately and efficiently, contributing to high levels of customer satisfaction.
- Handled cash and credit card payments, issued receipts, and provided change to ensure smooth transactions.
- Assisted customers with product inquiries and store policies, enhancing overall shopping experience.
- Maintained knowledge of promotions to effectively inform customers about current sales opportunities.
- Answered questions regarding store procedures and provided relevant information.
- Resolved customer complaints professionally, reinforcing company policy and building customer loyalty.
- Verified cash drawer balance at beginning of each shift, ensuring accuracy and accountability.
- Organized work area and maintained an orderly cash drawer.
Education
GED -
Aims Community College
Greeley, CO02-2021
Bachelor's Degree in Healthcare Administration -
Southern New Hampshire University
Hooksett, NH04-2026
Skills
- Financial reporting
- Budget management
- Financial oversight
- Sales strategy
- Customer relationship management
- Inventory tracking
- Stock control
- Vendor relations
- Employee training
- Team collaboration
- Reporting accuracy
- Conflict resolution
- Customer engagement
- Problem-solving skills
- Relationship building
- Fluent in English
- Positive attitude
Timeline
Order Picker (Seasonal)
Target
10.2021 - 12.2021
Assistant Manager
Shell Gas Station
01.2021 - Current
Cashier
Circle K
09.2020 - 09.2021
Appointment Setter
Great Plains Moving and Storage
03.2019 - 10.2019
Care Giver
Brookdale Assisted Living
02.2019 - 08.2019
Cashier Lead
Everything Medical
08.2016 - 08.2017
Cashier/Sales Associate
Rose Department Store
02.2013 - 11.2013
GED -
Aims Community College
Bachelor's Degree in Healthcare Administration -
Southern New Hampshire University