Kiyya Hailu
Fort Collins
Summary
Hardworking and versatile professional with extensive experience in various roles within a family-owned business. Known for a strong work ethic and willingness to take on any task, regardless of complexity. Committed to delivering results in fast-paced environments and eager to bring this dedication to a challenging new role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desk Attendant
CSU Recreational Center
Fort Collins
02.2025 - 03.2026
- Welcomed and assisted patrons at the recreational center front desk.
- Provided information on programs, hours, and services available to guests.
- Ensured cleanliness and organization of the front desk area and equipment.
- Addressed patron inquiries and resolved minor issues promptly.
- Collaborated with team members to maintain a positive service environment.
- Greeted customers in a friendly and professional manner.
CEO's Assistant
Wudassie and Family Business PLC
06.2023 - 08.2023
- Worked closely with the CEO, learning about leadership and management
- Developed skills in managing employees, effective communication, and making decisions
- Learned to balance being firm and kind, stay calm under pressure, and manage time well
- Attended weekly executive team meetings and took notes on action items assigned to the CEO.
- Provided administrative support to the CEO, including scheduling appointments, managing emails, and organizing travel plans.
Diagnostic Center Staff
Wudassie and Family Business PLC
06.2022 - 08.2022
- Assisted in the operations of the diagnostic center, providing hospitality
- Developed strategies for improving customer service standards and increasing customer satisfaction levels.
- Communicated effectively with customers regarding their inquiries or complaints.
- Organized and maintained office supplies inventory.
- Became grateful for health and learned the importance of being caring in healthcare
Restaurant Waiter
Akkoo Coffee
06.2021 - 08.2021
- Greeted customers, provided menus, and answered questions about menu items.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly, and acknowledging all guests, however busy and at whatever time of day.
- Answered phone calls providing information about restaurant services, hours of operation, and menu items.
Receptionist
Wudassie and Family Business PLC
06.2020 - 08.2020
- Improved communication skills by talking to many different people every day
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Learned to be humble and provide excellent customer service
- Maintained a neat reception area by organizing materials and tidying up furniture.
Office Assistant
Wudassie and Family Business PLC
06.2019 - 08.2019
- Helped with office tasks, improving organization and effectiveness
- Became skilled in using computers and typing quickly
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
Animal Shelter Volunteer
Addis Animal Project
06.2018 - 08.2018
- Provided care for animals by feeding, cleaning cages, walking dogs, and providing companionship.
- Helped to ensure that all shelter animals were healthy and up-to-date on vaccinations.
- Participated in adoption events by helping potential adopters select an animal and answering questions about pet care.
Education
Business Administration And Management
Colorado State University
Fort Collins, CO05-2028
Lycee Guèbre Mariam
07.2024
Skills
- Communication
- Hospitality
- Hard-working
- Computer Proficiency
- Leadership
- Time Management
- Adaptability
- Data Entry
- Goal-oriented
- Able to work independently
- Responsible
- Can take charge of a situation
Additional Information
Can speak three different languages (English, Amharic, and French)., Gained a thorough understanding of the family business across different sectors., Built a strong basis of hands-on skills and professional principles.
Languages
French
Full Professional
English
Native/ Bilingual
Affiliations
- art class (4 years)
- music class (2 years)
Certification
- recommendation letter
- High School Diploma
Timeline
Desk Attendant
CSU Recreational Center
02.2025 - 03.2026
CEO's Assistant
Wudassie and Family Business PLC
06.2023 - 08.2023
Diagnostic Center Staff
Wudassie and Family Business PLC
06.2022 - 08.2022
Restaurant Waiter
Akkoo Coffee
06.2021 - 08.2021
Receptionist
Wudassie and Family Business PLC
06.2020 - 08.2020
Office Assistant
Wudassie and Family Business PLC
06.2019 - 08.2019
Animal Shelter Volunteer
Addis Animal Project
06.2018 - 08.2018
Business Administration And Management
Colorado State University
Lycee Guèbre Mariam