Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Affiliations
Certification
Timeline
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Kiyya Hailu

Kiyya Hailu

Fort Collins

Summary

Hardworking and versatile professional with extensive experience in various roles within a family-owned business. Known for a strong work ethic and willingness to take on any task, regardless of complexity. Committed to delivering results in fast-paced environments and eager to bring this dedication to a challenging new role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Desk Attendant

CSU Recreational Center
Fort Collins
02.2025 - 03.2026
  • Welcomed and assisted patrons at the recreational center front desk.
  • Provided information on programs, hours, and services available to guests.
  • Ensured cleanliness and organization of the front desk area and equipment.
  • Addressed patron inquiries and resolved minor issues promptly.
  • Collaborated with team members to maintain a positive service environment.
  • Greeted customers in a friendly and professional manner.

CEO's Assistant

Wudassie and Family Business PLC
06.2023 - 08.2023
  • Worked closely with the CEO, learning about leadership and management
  • Developed skills in managing employees, effective communication, and making decisions
  • Learned to balance being firm and kind, stay calm under pressure, and manage time well
  • Attended weekly executive team meetings and took notes on action items assigned to the CEO.
  • Provided administrative support to the CEO, including scheduling appointments, managing emails, and organizing travel plans.

Diagnostic Center Staff

Wudassie and Family Business PLC
06.2022 - 08.2022
  • Assisted in the operations of the diagnostic center, providing hospitality
  • Developed strategies for improving customer service standards and increasing customer satisfaction levels.
  • Communicated effectively with customers regarding their inquiries or complaints.
  • Organized and maintained office supplies inventory.
  • Became grateful for health and learned the importance of being caring in healthcare

Restaurant Waiter

Akkoo Coffee
06.2021 - 08.2021
  • Greeted customers, provided menus, and answered questions about menu items.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Provided excellent customer service by anticipating guest needs, responding promptly, and acknowledging all guests, however busy and at whatever time of day.
  • Answered phone calls providing information about restaurant services, hours of operation, and menu items.

Receptionist

Wudassie and Family Business PLC
06.2020 - 08.2020
  • Improved communication skills by talking to many different people every day
  • Scheduled appointments for clients, customers, and other visitors.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Learned to be humble and provide excellent customer service
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Office Assistant

Wudassie and Family Business PLC
06.2019 - 08.2019
  • Helped with office tasks, improving organization and effectiveness
  • Became skilled in using computers and typing quickly
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.

Animal Shelter Volunteer

Addis Animal Project
06.2018 - 08.2018
  • Provided care for animals by feeding, cleaning cages, walking dogs, and providing companionship.
  • Helped to ensure that all shelter animals were healthy and up-to-date on vaccinations.
  • Participated in adoption events by helping potential adopters select an animal and answering questions about pet care.

Education

Business Administration And Management

Colorado State University
Fort Collins, CO
05-2028

Lycee Guèbre Mariam
07.2024

Skills

  • Communication
  • Hospitality
  • Hard-working
  • Computer Proficiency
  • Leadership
  • Time Management
  • Adaptability
  • Data Entry
  • Goal-oriented
  • Able to work independently
  • Responsible
  • Can take charge of a situation

Additional Information

Can speak three different languages (English, Amharic, and French)., Gained a thorough understanding of the family business across different sectors., Built a strong basis of hands-on skills and professional principles.

Languages

French
Full Professional
English
Native/ Bilingual

Affiliations

  • art class (4 years)
  • music class (2 years)

Certification

  • recommendation letter
  • High School Diploma

Timeline

Desk Attendant

CSU Recreational Center
02.2025 - 03.2026

CEO's Assistant

Wudassie and Family Business PLC
06.2023 - 08.2023

Diagnostic Center Staff

Wudassie and Family Business PLC
06.2022 - 08.2022

Restaurant Waiter

Akkoo Coffee
06.2021 - 08.2021

Receptionist

Wudassie and Family Business PLC
06.2020 - 08.2020

Office Assistant

Wudassie and Family Business PLC
06.2019 - 08.2019

Animal Shelter Volunteer

Addis Animal Project
06.2018 - 08.2018

Business Administration And Management

Colorado State University

Lycee Guèbre Mariam
Kiyya Hailu