Kirk Malcheski
Aurora
Summary
Experienced in managing customer service inquiries and complaints, demonstrating effective communication skills to resolve issues promptly. Supervised daily operations, including shift scheduling and task delegation, ensuring smooth workflow and adherence to operational standards. Maintained comprehensive knowledge of products and services, contributing to enhanced customer satisfaction through accurate order processing and timely food delivery. Established processes for monitoring customer feedback, leading to improved service quality and guest experiences.
Overview
6
6
years of professional experience
2010
2010
years of post-secondary education
Work History
Assistant Manager
Dominos's Pizza
Denver
12.2025 - 02.2026
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Server
Cypress Breakfast House
Cypress
01.2025 - 10.2025
- Delivered exceptional customer service by accurately taking orders and ensuring timely food and beverage delivery.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for guests.
- Assisted in training new staff on menu items and service standards, enhancing team efficiency and performance.
- Processed cash and card transactions efficiently, minimizing wait times and maintaining accurate financial records.
- Responded promptly to customer inquiries and concerns, fostering a positive dining experience and customer loyalty.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Bartender
Blackjacks Bar & Grill
Houston
01.2020 - 02.2025
- Based on the job title of Bartender with 6 years of experience, here are the resume experience statements:
- Crafted and served a diverse selection of cocktails, enhancing customer satisfaction and driving repeat business.
- Managed inventory levels by restocking supplies and checking expiration dates, ensuring compliance with health standards.
Education
Cypress Falls High School
Houston, TXSkills
- Customer service
- Order accuracy
- Food and beverage delivery
- Point-of-sale systems
- Cash handling
- Complaint resolution
- Customer satisfaction monitoring
Timeline
Assistant Manager
Dominos's Pizza
12.2025 - 02.2026
Server
Cypress Breakfast House
01.2025 - 10.2025
Bartender
Blackjacks Bar & Grill
01.2020 - 02.2025
Cypress Falls High School