Kimberly Slade
Loveland
Summary
Dynamic and detail-oriented Patient Coordinator at Panorama LASIK/Eye Center, recognized for enhancing patient satisfaction through effective appointment scheduling and insurance verification. Skilled in creative problem solving and delivering exceptional customer service, fostering a compassionate clinic environment while streamlining front office operations. Committed to improving patient care and relations.
Overview
14
14
years of professional experience
Work History
Laser Center Patient Coordinator
Panorama LASIK/Eye Center of Northern Colorado
05.2020 - Current
- Provide excellent customer service to all patients, addressing concerns and answering questions promptly and professionally. Greeting each patient as they come in the office, some by name.
- Manage incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduce wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Ensure accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Enhance patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Handle sensitive situations with empathy and problem solving solutions.
- Increase efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Promote a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Contribute to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Process payments using cash and credit cards, maintaining accurate records of transactions.
- Greet and assist patients with check-in/check-out procedures.
- Schedule Laser Vision correction consultation appointments, surgeries, pre and post operative appointments and Cross-Linking procedures.
- Organization of office complimentary refreshments/snacks and cleaning of front office.
- Use of medical software, NextGen.
Patient Account Representative
Eye Center of Northern Colorado
03.2011 - 05.2020
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Education
No Degree - Medical Record Management
Illinois State University
Normal, ILSkills
- Insurance verification
- Appointment scheduling
- Patient care and education
- Attention to detail
- Customer service
- Patient care
- Patient documentation
- Patient relations
- Creative problem solving
- Medical terminology
- Verbal and written communication
Timeline
Laser Center Patient Coordinator
Panorama LASIK/Eye Center of Northern Colorado
05.2020 - Current
Patient Account Representative
Eye Center of Northern Colorado
03.2011 - 05.2020
No Degree - Medical Record Management
Illinois State University
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