Kimberly Rondanina
Denver
Summary
Client-first sales and customer service professional with a consultative, relationship-driven approach. Skilled in guiding customers through high-end purchases, setting appointments, and following up to ensure a smooth experience from first contact to after-sales support. Organized, dependable, and thrives in a fast-paced, goal-driven environment.
Overview
9
9
years of professional experience
Work History
Sales representative/ Product Expert
LIM USA- Devoucoux
2024.03 - Current
- Prospected and recruited new clients to expand territory pipeline; converted leads into appointments and sales.
- Build rapport and trust with new customers and maintain long-term relationships through consistent follow-up and high-end service.
- Educate customers on saddle features, fit, and performance to support confident purchase decisions.
- Managed monthly sales goals while providing after-sales service that generated repeat business and referrals.
- Consult with clients to assess their needs, preferences, budget, etc. to recommend the best custom fit for both horse and rider to improve customer satisfaction and outcomes.
- Resolved post-purchase concerns and coordinated solutions to ensure customer satisfaction through after-sales care.
Assistant
Larkin Meadows
2024.04 - 2024.09
- Provided personalized instruction and preparation to clients, aligning training with their individual goals for horse growth.
- Established client relationships to determine specific training and showing program needs, enhancing client satisfaction.
- Provided hands on experience through training and networking within the industry to support client growth.
- Coordinated client program at home base, ensuring seamless operations during head trainer's travel to horse shows.
Assistant
Renaissance Show Stables
2017.02 - 2023.07
- Delivered premium customer service to a busy client base, building loyalty through reliability and strong communication.
- Guided clients in selecting optimal options through active listening and clear recommendations.
- Managed calendars, scheduling, and logistics (paperwork and coordinating services) to keep everything running smoothly.
- Resolved time-sensitive issues in fast-paced environment to maintain positive client experience during busy horse shows and events.
- Supervised staff and trained new team members to ensure consistent, professional service delivery.
Education
Business Management -
Bergen Community College
Paramus, NJ2019-01
Equine Business Management -
University of Findlay
Findlay, OH2015-12
Skills
- Customer Service
- Relationship Building
- Retention
- Time Management
- Multitasking
- Communication
- Problem Solving
- Product Education
- Basic Computer Competency
- Microsoft Office Competency
- Team Support
References
available upon request
Timeline
Assistant
Larkin Meadows
2024.04 - 2024.09
Sales representative/ Product Expert
LIM USA- Devoucoux
2024.03 - Current
Assistant
Renaissance Show Stables
2017.02 - 2023.07
Business Management -
Bergen Community College
Equine Business Management -
University of Findlay