Kimberly Meehan
Colorado Springs
Summary
Dynamic leader with extensive experience at Texas Roadhouse, excelling in staff management and operations optimization. Demonstrated success in enhancing kitchen efficiency, reducing waste by implementing inventory management systems, and fostering a culture of teamwork. Skilled in food safety and staff training, achieving significant improvements in service delivery and customer satisfaction.
Ambitious, with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
18
18
years of professional experience
Work History
Kitchen Manager
Texas Roadhouse
08.2021 - 11.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Office Administrator
Texas Roadhouse
02.2019 - 08.2021
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards.
- Monthly Audits to ensure company standards
Service Manager
Texas Roadhouse
04.2012 - 05.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Wrote and managed schedules to maximize profitability on labor cost
Training Coordinator
Texas Roadhouse
01.2009 - 04.2012
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
Server
Texas Roadhouse
03.2007 - 04.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelors of Restaurant Hospitality - Restaraunt Hospitality/Managment
Texas Roadhouse University
Colorado 11-2023
Associates in Business - Business
University Of Phoenix
Online08-2010
Skills
- Multitasking and organization
- Food safety
- Inventory management
- Staff management
- Operations management
- Food preparation
- Staff training and development
- Waste reduction
- Attention to detail
- Problem-solving
Timeline
Kitchen Manager
Texas Roadhouse
08.2021 - 11.2024
Office Administrator
Texas Roadhouse
02.2019 - 08.2021
Service Manager
Texas Roadhouse
04.2012 - 05.2018
Training Coordinator
Texas Roadhouse
01.2009 - 04.2012
Server
Texas Roadhouse
03.2007 - 04.2012
Bachelors of Restaurant Hospitality - Restaraunt Hospitality/Managment
Texas Roadhouse University
Associates in Business - Business
University Of Phoenix
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