Kimberly Jemison
Colorado Springs
Summary
Dedicated customer service professional with experience at excelling in service-oriented roles. Proven ability to maintain high cleanliness standards while training new staff. Efficiently organized workspaces and prioritized tasks, ensuring guest satisfaction and quality assurance. Recognized for attention to detail and effective communication skills in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Housekeeper/Housekeeping Supervisor
Marriot Hotel
Colorado Springs
04.2023 - 05.2025
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Documented and reported necessary facility and building repairs observed.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Verified cleanliness and organization of storage areas and carts.
Production Worker
Amazon
Colorado Springs
06.2021 - 02.2023
- Organized work to meet demanding production goals.
- Printed labels, packaged boxes and loaded into outbound containers.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Housekeeper
Pikes Peak Lodge
Colorado Springs
07.2018 - 06.2021
- Stocked guest rooms by replacing used towels and linens, making beds and restocking bathroom items.
- Responded to requests from patrons for linens and toiletries.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Emptied trash receptacles throughout the property.
Production Associate
Goodwill Industries Of Colorado Springs
Colorado Springs
12.2010 - 02.2018
Education
Pikes Peak Community College
Colorado Springs, COSierra High School
Colorado Springs, COSkills
- Work Planning and Organization
- Multitasking and Prioritizing
- Service-Oriented
- Professional and Courteous
- Efficient and Detail-Oriented
- Customer service
- Quality assurance
Timeline
Housekeeper/Housekeeping Supervisor
Marriot Hotel
04.2023 - 05.2025
Production Worker
Amazon
06.2021 - 02.2023
Housekeeper
Pikes Peak Lodge
07.2018 - 06.2021
Production Associate
Goodwill Industries Of Colorado Springs
12.2010 - 02.2018
Pikes Peak Community College
Sierra High School