Kimberly Hitch
Colorado Springs,CO
Summary
Experienced Project and Operations Manager with a background in military leadership, specializing in team management, training program development, and resource optimization. Accomplished in fostering a culture of collaboration, accountability, and excellence. Demonstrated expertise in planning and executing training programs, managing resources efficiently, and building strong relationships with diverse stakeholders. Adept at leading teams in challenging environments and implementing emergency response plans. Skilled in communication with technical and non-technical audiences. Proven track record in overseeing daily operations, implementing security protocols, and driving continuous improvement. Strong decision-making abilities in challenging and time-sensitive situations. Successful in mentoring and developing personnel for professional growth and advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT SPECIALIST (PLCYPLN)
U.S. Army
07.2024 - Current
- Served as an IT Operations Specialist for the Regional Network Enterprise Center-West Region, providing strategic operations support for six geographically dispersed Local Network Enterprise Centers.
- Prepared and maintained comprehensive system and operational documentation in accordance with local SOPs and applicable Department of War and Department of the Army regulations.
- Analyzed operational and technical areas of concern, identified root causes of issues, and resolved conflicts through collaborative and persuasive engagement with management and user representatives.
Chief Operations Officer
CyberMyte
06.2023 - 01.2024
- Develops and implements operational strategies, policies, and procedures to ensure streamlined business operations.
- Oversees the day-to-day activities of various departments including operations, sales, marketing, and engineering, ensuring alignment with the company's goals and vision. Collaborating closely with partners to develop and execute long-term business plans and expansion strategies.
- Monitors and optimizes operational processes, utilizing Agile methodologies, to enhance efficiency, quality, and customer satisfaction. Conducts internal audits to ensure compliance with industry standards and regulations, promoting a strong culture of security and data protection.
Senior Signal Observer Coach/Trainer
5th Armored Brigade - U.S. Army
10.2021 - 06.2023
- Managed day-to-day operations with a focus on efficiency, resource optimization, and continuous improvement. Implemented streamlined processes that improved operational effectiveness and contributed to overall mission success.
- Implemented and maintained security protocols to safeguard sensitive information, ensuring compliance with industry, Army and DoD standards. Conducted regular assessments and audits to identify areas for improvement and implemented corrective actions.
- Led a team of over 30 employees, providing desktop support, network infrastructure, and training support to management and subordinates; dedicated to customer satisfaction and meeting SLA timelines.
- Managed and mentored six communications support teams across an organization that provided training and support to over 50,000 personnel a year.
First Sergeant
23rd Brigade Engineer Battalion - U.S. Army
10.2020 - 09.2021
- Led and supervised a diverse team of over 40 military personnel, fostering a culture of discipline, accountability, and teamwork. Implemented and enforced military policies and standards, resulting in an exceptional level of unit readiness and compliance. Selected as the top performer out of six First Sergeants within the organization.
- Oversaw daily operations, including training programs, logistics, and resource allocation, maintaining a high level of mission readiness and success. Managed administrative tasks, including personnel records, awards, and recognition programs, ensuring accuracy and compliance with military regulations.
- Instrumental in the planning and execution of complex missions, ensuring precision and efficiency in achieving objectives. Exhibited strong decision-making abilities in challenging and time-sensitive situations, contributing to mission success and overall unit effectiveness.
- Planned and executed leadership development programs and training that assisted in enforcing standards and ensuring compliance to Army programs. Conducted regular assessments and evaluations to identify areas for improvement and implemented corrective actions to enhance unit performance.
Signal Support Systems Chief
555th Engineer Brigade - U.S. Army
10.2018 - 09.2020
- Served as the Help Desk Manager, leading and mentoring a team of six personnel for an organization that supported over 800 users. Oversaw the implementation and maintenance of help desk systems, optimizing efficiency and responsiveness to meet the unique needs of military operations.
- Developed and executed comprehensive training programs for personnel, enhancing team skills and readiness.
- Implemented mentoring programs, contributing to the professional growth and advancement of team members.
- Supervised and planned for the installation, operation, and maintenance of communications systems and network integration of over 1,000 networked systems for Unclassified and Classified environments.
Detachment Sergeant/Signal Systems Chief
19th Military Police Brigade (CID) - U.S. Army
07.2015 - 09.2018
- Supervised and conducted training, maintenance, readiness, logistics, and administration for 45 law-enforcement affiliated personnel supporting the entire Indonesian-Pacific Operational Area. Subsequently leading to being selected as the US Army's top Criminal Investigation Department organization and the top small Military Police Company in 2018.
- Fostered strong relationships with diverse stakeholders, including government agencies, international partners, and local communities. Communicated complex information effectively, adapting communication style for both technical and non-technical audiences.
- Served as an advisor to the Commander on policies and procedures for Life Cycle Management and Windows 10 Migration, ensuring seamless integration of products and services.
- Utilized expertise in Network Security configurations and policies to successfully implement and provide training on over 20 law-enforcement database systems to communicate with federal agencies.
Education
AS - Computer Technology
American Military University
07-2026
Skills
- Military Operations
- Strategic Operational Planning
- Collaborative Team Leadership and Development
- Understanding of Lean methodologies
- Project Analysis
- Effective Communication
- Efficient Operational Management
- IT service management
- Troubleshooting
Certification
Certified Agile Scrum Master-2023
Certified Project Manager (CPM)-2023
Lean Six Sigma Green Belt-2023
Lean Six Sigma Yellow Belt-2023
Timeline
IT SPECIALIST (PLCYPLN)
U.S. Army
07.2024 - Current
Chief Operations Officer
CyberMyte
06.2023 - 01.2024
Senior Signal Observer Coach/Trainer
5th Armored Brigade - U.S. Army
10.2021 - 06.2023
First Sergeant
23rd Brigade Engineer Battalion - U.S. Army
10.2020 - 09.2021
Signal Support Systems Chief
555th Engineer Brigade - U.S. Army
10.2018 - 09.2020
Detachment Sergeant/Signal Systems Chief
19th Military Police Brigade (CID) - U.S. Army
07.2015 - 09.2018
AS - Computer Technology
American Military University