Kimberly Herrera Piedra
San Jose
Summary
Experienced and versatile professional with a strong background in administration, customer service, sales, and caregiving. Proven track record of managing operations, supporting business growth, and delivering high-quality service in diverse industries including healthcare, retail, food & beverage, and call centers. Bilingual and passionate about learning, with additional experience in the beauty industry and technological studies.
Overview
22
22
years of professional experience
Work History
Customer Support Team
Concentrix
03.2025 - Current
- Provide personalized back-office support for Healthfirst members in New York.
- Collaborate with care coordinators to schedule appointments and change home care agencies.
- Contact doctors' offices to request medication and medical equipment authorizations.
Customer Service Representative (Healthfirst Account)
Concentrix
04.2024 - 03.2025
- Assisted members with insurance inquiries and billing.
- Handled enrollment of newborns and OTC card management.
- Supported prescription issues, arranged home care, and provided service authorizations.
Stylist and Manicurist
01.2021 - 01.2024
- Operated independently in the beauty services sector while funding studies in technology and English.
Administrator, Cashier, Customer Service
Quesos Barrio la Cruz
01.2015 - 01.2019
- Managed all business operations including HR, inventory, and supplier relations.
- Grew the business from solo management to a team of three.
- Oversaw payroll and customer service while maintaining financial controls.
Administrative Manager
Los Profes Barber Shop
01.2015 - 01.2015
- Supported growth from a solo operation to a team of four barbers.
- Managed business operations, staff scheduling, and supplier relations.
Customer Service Representative (American Express Mexico)
SYKES
01.2015 - 01.2015
- Handled inbound calls for American Express Mexico, providing billing support and processing credit card payments accurately.
- Resolved customer inquiries related to statements, fees, and transactions, ensuring clarity and satisfaction.
- Maintained compliance with financial data protocols while meeting performance metrics for service quality.
Cashier, Bartender
Shooters Restobar
01.2014 - 01.2015
- Progressed from bartender to cashier and administrative support.
- Screened creditworthy clients, managed staff and inventory, and coordinated with suppliers.
Babysitter
01.2009 - 01.2014
- Cared for four children: managed school transportation, meals, homework, and playtime.
Sales Agent
Prisma Dental Supply
01.2006 - 01.2006
- Sold dental clinic products and managed inventory reporting.
Credit Analyst
Hogar Feliz
01.2005 - 01.2005
- Collected customer data for financing applications.
- Managed approval documentation for credit-based appliance purchases.
Shop Assistant
Panadería Hatillo 2
01.2004 - 01.2004
- Independently managed bakery operations: orders, payments, inventory, and customer service.
Education
Currently studying for a degree in administrative assistant
Universidad San Isidro Labrador
01-2025
Conversational English Course
INTENSA Language Institute
01.2024
Communication and Information Technology Operator
Instituto Nacional de Aprendizaje
01.2022
Profesional Manicurist
Instituto Nacional de Aprendizaje
01.2021
Chiropody technician
Instituto Eiffel
01.2021
Colorimetry and hair styling
Instituto Eiffel
01.2018
Beauty seminars
Eva profesional
01.2017
Bachiller en Educación General Básica -
Ministerio de Educación Pública
01.2016
Customer Service
Universidad Estatal a Distancia
01.2014
Supervisión of the human resource
Universidad Estatal a Distancia
01.2014
Basic English and Basic pronunciation
Instituto Nacional de aprendizaje
01.2013
Skills
- Customer Service & Support
- Business Administration
- Sales & Inventory Management
- Payment Processing & Cash Handling
- Bilingual Communication (Spanish-English)
- Childcare & Family Support
- Beauty Services
Timeline
Customer Support Team
Concentrix
03.2025 - Current
Customer Service Representative (Healthfirst Account)
Concentrix
04.2024 - 03.2025
Stylist and Manicurist
01.2021 - 01.2024
Administrator, Cashier, Customer Service
Quesos Barrio la Cruz
01.2015 - 01.2019
Administrative Manager
Los Profes Barber Shop
01.2015 - 01.2015
Customer Service Representative (American Express Mexico)
SYKES
01.2015 - 01.2015
Cashier, Bartender
Shooters Restobar
01.2014 - 01.2015
Babysitter
01.2009 - 01.2014
Sales Agent
Prisma Dental Supply
01.2006 - 01.2006
Credit Analyst
Hogar Feliz
01.2005 - 01.2005
Shop Assistant
Panadería Hatillo 2
01.2004 - 01.2004
Currently studying for a degree in administrative assistant
Universidad San Isidro Labrador
Conversational English Course
INTENSA Language Institute
Communication and Information Technology Operator
Instituto Nacional de Aprendizaje
Profesional Manicurist
Instituto Nacional de Aprendizaje
Chiropody technician
Instituto Eiffel
Colorimetry and hair styling
Instituto Eiffel
Beauty seminars
Eva profesional
Bachiller en Educación General Básica -
Ministerio de Educación Pública
Customer Service
Universidad Estatal a Distancia
Supervisión of the human resource
Universidad Estatal a Distancia
Basic English and Basic pronunciation
Instituto Nacional de aprendizaje
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