Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Hart

Pueblo

Summary

Detail-oriented administrative professional with a strong focus on customer service excellence and dispatch coordination. Proven skills in data entry and problem-solving, ensuring efficient operations and client satisfaction. Excel through communication, problem solving, and adaptability, contributing to team success and operational excellence.

Overview

3
3
years of professional experience

Work History

Administrative Clerk

Golden Gate Transportation
Pueblo
06.2025 - 03.2026
  • Processed incoming correspondence and routed documents to departments, ensuring timely communication.
  • Maintained accurate filing systems, facilitating efficient access and retrieval of records.
  • Communicated with clients to address inquiries and provide necessary information.
  • Trained new staff on office protocols to ensure consistent workflow standards.
  • Answered phone calls and redirected inquiries to appropriate personnel, enhancing client communication.
  • Performed data entry to update client information within databases.
  • Collaborated with departments to facilitate smooth operational processes.
  • Delivered exceptional customer service through effective communication with clients.

Dispatcher

City Cab/Golden Gate Transportation
Pueblo
01.2023 - 06.2025
  • Managed dispatch operations for city cab and Golden Gate Transportation.
  • Supervised driver dispatching, route planning, and vehicle tracking.
  • Coordinated driver schedules, facilitating timely pickups and drop-offs.
  • Utilized dispatch software for real-time tracking of vehicle locations.
  • Monitored traffic conditions, optimizing route planning for efficiency.
  • Communicated instructions and updates directly to drivers.
  • Resolved passenger inquiries and complaints, enhancing customer satisfaction.
  • Trained new dispatchers on operating procedures and software.

Education

Associate of Applied Science - Criminology

University of Colorado At Colorado Springs
Colorado Springs, CO

Skills

  • Data entry
  • Document control
  • Office software proficiency
  • Customer support
  • Schedule management
  • Time management
  • Multitasking and organization
  • Problem solving
  • Employee training
  • Stress tolerance
  • Active listening
  • Dispatch coordination
  • Route optimization
  • Driver communication
  • Coverage verification

Timeline

Administrative Clerk

Golden Gate Transportation
06.2025 - 03.2026

Dispatcher

City Cab/Golden Gate Transportation
01.2023 - 06.2025

Associate of Applied Science - Criminology

University of Colorado At Colorado Springs
Kimberly Hart