Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kimberly Halpenny

Aurora

Summary

Results-driven retail management professional with a strong determination to surpass company goals. Utilizing financial and marketing education, consistently making strategic purchasing and merchandising decisions. Known for forward-thinking approach, proactively addressing and resolving concerns, optimizing policies, and actively engaging with customers to foster loyalty and drive customer satisfaction.

Overview

18
18
years of professional experience

Work History

SCA Product Control Clerk

Fluor Federal Solutions
06.2023 - Current
  • Holds active TS/SCI clearance with polygraph validation.
  • Coordinates cross-departmental tasks through SAP Facilities Request Dashboard and phone communication.
  • SAP trained in the Facilities Request Dashboard.
  • Regularly engaged in follow-ups to maintain high levels of customer satisfaction.
  • Manages room bookings, exceeding requirements for customer meetings and events.
  • Monitors requests until completion.
  • Assisted customers by answering questions and fulfilling requests.

Superior Service Clerk

Southern Foodservice Management Inc.
11.2017 - 06.2023
  • Assisted customers with special services, account updates and promotional options.
  • Reviewed weekly sales circulars and monitored price changes.
  • Stocked sales floor with inventory while maintaining impeccable display standards.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained stock level records meticulously.
  • Tracked stock using the company's inventory management software.
  • Provided detailed guidance on maintaining and selecting appropriate merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.

Supervising Manager

Sprouts Farmers Market Inc, Grocery
07.2013 - 10.2017
  • Assisted customers with personalized food selection advice.
  • Leveraged management background to enhance customer experience.
  • Recommended appropriate products to meet customers' individual needs.
  • Exceeded benchmarks for achieving customer satisfaction.
  • Formulated actionable targets to facilitate efficient execution and goal completion.
  • Created engaging product arrangements to attract customer attention.
  • Performed daily responsibilities effectively.
  • Regularly delivered performance surpassing set revenue goals.

Night Crew Foreman

King Soopers
05.2007 - 06.2013
  • Designed efficient schedules tailored to predicted customer traffic, employee expertise and service demands.
  • Boosted efficiency by encouraging mutual achievement in team settings.
  • Reduced product shrinkage through strategic stock rotation.
  • Implemented effective security measures to safeguard the store from theft and loss.
  • Communicated store protocols and standards for maintaining optimal quality, freshness, safety, and cleanliness among employees.
  • Hired skilled personnel contributing positively to team dynamics.
  • Reduced on-site cash levels by implementing regular deposit schedules.
  • Established and upheld internal policies to ensure operational efficiency.

Education

High School Diploma -

Aurora Central High School
Aurora, CO

Skills

  • Payment collection
  • Customer assistance
  • Credit card processing
  • Product upselling
  • Order management
  • Relationship building and management
  • Team leadership and coaching
  • Maximizing Profitability
  • Team Leadership
  • Strategic thinker
  • Mathematical aptitude
  • Staff training and development
  • Excellent customer service skills
  • Systems and software programs
  • Opening and closing procedures
  • Database Management
  • Sales
  • Scheduling

Accomplishments

  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.

Timeline

SCA Product Control Clerk

Fluor Federal Solutions
06.2023 - Current

Superior Service Clerk

Southern Foodservice Management Inc.
11.2017 - 06.2023

Supervising Manager

Sprouts Farmers Market Inc, Grocery
07.2013 - 10.2017

Night Crew Foreman

King Soopers
05.2007 - 06.2013

High School Diploma -

Aurora Central High School

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Kimberly Halpenny