Kimberly Gelb
Optician
Boulder
Summary
Along with my work history, I raised four chidren while being a single mother. I was fortunate to be able to to remain in the home while raising my children. My earlier experiences within the optical business were by far my favorite jobs. I know that being out of the industry for 20 years or more, I have a lot to learn. I would welcome the opportunity to be able to work in optical sales again. My experience with high fashion glasses has taught me quality and style that comes naturally to me.
The customers' opinions, comfort and choices are the most important while helping them pick out the appropriate frames.
Overview
38
38
years of professional experience
3
3
years of post-secondary education
Work History
Optician
Warby Parker
Boulder, CO
10.2023 - 11.2024
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Confirmed quality control standards were met for all eyewear and contact lenses.
Floor Sales/Merchandiser
Peppercorn
03.2018 - 01.2023
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Gallery Floor Sales
Shiprock Santa Fe
04.2007 - 02.2009
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Organized showroom accessories and restocked shelves through [Action] and [Action].
- Aided [Language] and [Language] speaking customers, increasing customer loyalty [Number]%.
- Developed strong rapport with customers and created positive impression of business.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Optical Assistant/ High Fashion Eyewear Sales
Ancala Eye Care
07.1996 - 06.2001
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Collaborated with optometry staff to reach individual and team goals.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
- Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
Sales of High Fashion Eyewear/Customer Service Representative
Image Eyes
01.1987 - 04.1989
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Delivered superior customer service to retain existing customers and attract future customers.
- Determined customer needs and interests to recommend [Product or Service] to customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
- Conferred with customers to understand needs and make targeted [Product or Service] recommendations.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings [Number]%.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Merchandised attractive shelf displays with current offerings to drive store sales.
Education
Associate of Science - Chemistry
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ 08.1998 - 05.2001
NCLE Exam Preparation
Online OTI Training
Certification Testing In Longmont 3/21/202503-2025
Skills
Price tagging and shelf labeling
Timeline
Optician
Warby Parker
10.2023 - 11.2024
Floor Sales/Merchandiser
Peppercorn
03.2018 - 01.2023
Gallery Floor Sales
Shiprock Santa Fe
04.2007 - 02.2009
Associate of Science - Chemistry
Maricopa Community Colleges - Scottsdale Community College
08.1998 - 05.2001
Optical Assistant/ High Fashion Eyewear Sales
Ancala Eye Care
07.1996 - 06.2001
Sales of High Fashion Eyewear/Customer Service Representative
Image Eyes
01.1987 - 04.1989
NCLE Exam Preparation
Online OTI Training
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