I have an adult son on the Autism spectrum who has been playing on a special needs recreational backetball team for 10 years I really enjoy getting to know the team members and making sure I am there for every practice and game
Kimberly Martin
Littleton
Summary
Results-driven Sales and Customer Service Professional with over 10 years in retail and consumer foods. Expertise in enhancing customer experiences across diverse sectors, from high-end home décor to grocery. Proven ability to leverage communication and sales skills to foster collaborative team environments.
Overview
19
19
years of professional experience
Work History
Retail Sales Merchandiser
Empire Marketing Strategies
Denver, CO
01.2022 - Current
- Call on all the stores in assigned territory within the established call frequency
- Sell and service all principal accounts represented by the company
- Sold displays of manufacturer-client brands while adhering to customer regulations and display objectives
- Obtain and maintain 100% distribution of all manufacturer-client products approved by the retail customer
- Conduct regular checks of store reorder line number tags to ensure continued distribution and reordering
- Carry out all previously planned promotions and programs to a successful conclusion
- Supplied point-of-sale material to store(s) approved by the retailer
- Apply manufacturer's cents-off coupons and special offers to products as required by the manufacturer and approved by the customer
- Ensure that all retail objectives and shelf standards are met and maintained in assigned territory
- Maintained sections according to customer's schematic or stocking plan to support manufacturer-client goals
- Together with the Retail Supervisor establish an efficient attached territory itinerary and then follow this approved coverage plan
Outside Sales Representative
Natural Specialty Sales
Denver, CO
01.2018 - 01.2021
- Called on 25 to 30 natural grocery stores in assigned territory to introduce new products, secure item authorizations, promote sales, and execute merchandising.
- Built and maintained a rapport with store level buyers.
- Coordinated store events including anniversary sales, demos, new store openings, and remodel expansions to enhance customer engagement and drive sales.
- Completed client PDF forms and audits by deadlines.
- Coordinated all store events such as anniversary sales, demos, new store openings, remodel expansions.
- Built and maintained rapport with store-level buyers to foster long-term business relationships and facilitate product placement.
- Entered turnover orders for all stores visited so they can be forwarded to our distributors to be delivered.
- Completed required client PDF forms and audits by deadlines.
Outside Sales Rep
Acosta Sales and Marketing
Denver, CO
01.2015 - 01.2018
- Provided merchandising and selling for over 100 convenience stores throughout the Southwest Denver area, including 7-Elevens, Circle K’s, and independents.
- Established relationships with store owners and managers to facilitate sales of displays and new products.
- Delivered and arranged displays and marketing materials to enhance product visibility and availability.
- Cleared shelves of discontinued products and materials to maintain inventory accuracy.
- Promoted and sold seasonal displays and new products to managers and owners to enhance store offerings.
- Removed discontinued products and materials.
- Trained new employees on all aspects of this position.
- Optimized product positioning and created space for new placements to maximize shelf impact.
Customer Service Representative
The Home Mag
Aurora, CO
01.2014 - 01.2015
- Collaborated with advertising sales team to attract new advertisers for three home magazines, assisted graphic designer with ad proofing and addressed client inquiries, maintained efficient filing system, engaged with prospective advertising clients, and participated in weekly staff meetings.
- Provided exceptional customer support through various communication channels, enhancing customer satisfaction.
- Resolved customer inquiries promptly, ensuring accurate information delivery and problem resolution.
- Maintained detailed records of customer interactions using CRM software for future reference and follow-up.
Marketing Associate
Lightbox Images Photography
Littleton, CO
01.2012 - 01.2015
- Developed daily marketing and advertising strategies for commercial and portrait photographer to enhance client engagement. Coordinated various annual events, including weddings and commercial photo shoots, to support brand visibility and client satisfaction.
- Assisted in developing and executing marketing campaigns to enhance brand visibility.
- Created engaging content for social media platforms, increasing user engagement and reach.
- Conducted market research to identify trends and customer preferences, informing strategic decisions.
Sales Specialist
The Great Indoors
Lone Tree, CO
01.2008 - 01.2012
- Utilized top-tier sales and customer service techniques to effectively sell lighting fixtures to customers in specialized home interior establishment. Facilitated special orders for lighting products in store and over the phone, ensuring customer needs were met promptly.
- Assisted customers in product selection, enhancing overall shopping experience.
- Collaborated with team to achieve sales targets and maintain store presentation standards.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
Education
BA - Journalism
California State University of Northridge
NorthridgeSkills
- Customer Service, Sales, Event and Trade Shows, Product Merchandising, Sales Training, Team Building Events, Advertising via Social Media and Marketing
- Shelf organization
- Stock rotation
- Product merchandising
- Inventory management
Interests
Timeline
Retail Sales Merchandiser
Empire Marketing Strategies
01.2022 - Current
Outside Sales Representative
Natural Specialty Sales
01.2018 - 01.2021
Outside Sales Rep
Acosta Sales and Marketing
01.2015 - 01.2018
Customer Service Representative
The Home Mag
01.2014 - 01.2015
Marketing Associate
Lightbox Images Photography
01.2012 - 01.2015
Sales Specialist
The Great Indoors
01.2008 - 01.2012
BA - Journalism
California State University of Northridge