Kiley Van Herk
Wheat Ridge
Summary
Customer service professional with a strong record of improving customer satisfaction and retention. Skilled in communication and multitasking, providing exceptional service and product recommendations in high-pressure settings. Experienced in hospitality and healthcare, known for efficiently resolving inquiries and complaints while upholding service excellence. Committed to team collaboration and effective problem-solving, with a proven ability to adapt and master new skills quickly.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Shopper
Instacart
San Francisco
10.2020 - Current
- Efficiently navigated stores to locate and obtain requested items promptly.
- Utilized mobile applications for effective order tracking and inventory management.
- Provided product recommendations based on customer needs and market trends.
- Maintained organization while managing multiple shopping requests simultaneously.
- Delivered quick, accurate service to satisfy customers under tight deadlines.
- Ensured high-quality customer service, promoting overall customer satisfaction. Maintained a 4.9 rating based in accuracy and customer feedback
- Scanned items during retrieval to update stock information in the system.
- Greeted customers and addressed inquiries regarding products and services.
Retail Service Specialist
Red Rocks Credit Union
Highlands Ranch
04.2021 - 08.2023
- Resolved member inquiries and processed transactions to enhance service efficiency.
- Addressed member complaints promptly to ensure satisfaction and retention.
- Collaborated with team members to cultivate a welcoming branch atmosphere.
- Promoted credit union services through targeted marketing initiatives to attract potential members.
- Trained new staff on customer service protocols and operational procedures for effective onboarding.
- Implemented compliance best practices for adherence to financial regulations and policies.
- Maintained comprehensive knowledge of products and services, ensuring timely replenishment on sales floor. Received payouts for meeting company goals.
- Accurately recorded all sales transactions using point-of-sale systems to ensure data integrity.
Server
Mamas comfort food and drinks
Newport Beach
03.2020 - 01.2021
- Accurately took and communicated orders to kitchen staff for efficient service.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with training new servers on menu items and service protocols.
- Resolved customer complaints promptly to enhance overall dining experience.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Operated POS terminals for order input, bill splitting, and total calculations.
- Greeted customers, answered inquiries, and recommended specials to boost sales.
LVN Floor Nurse
The Hills Post Acute
Tustin
07.2019 - 02.2020
- Administered medications and monitored patient responses for effective treatment outcomes.
- Collaborated with interdisciplinary teams to ensure holistic patient care approaches.
- Developed individualized care plans tailored to each patient's needs.
- Conducted regular assessments and vital sign checks for ongoing health monitoring.
- Maintained thorough patient records ensuring compliance with regulations.
- Trained new staff on best practices and internal protocols.
- Supervised CNAs, offering support and guidance in care delivery.
- Educated patients and families on health management strategies.
Private Duty LVN
Home Care Providers
Brea
09.2017 - 07.2019
- Administered medications and treatments as prescribed by healthcare professionals.
- Monitored patient vitals, reporting changes to supervising nurse.
- Assisted patients with daily living activities and personal hygiene needs.
- Educated families on care plans and health management techniques.
- Documented patient progress while maintaining accurate health records.
- Collaborated with multidisciplinary teams to enhance coordination of patient care.
- Implemented infection control procedures to maintain a safe environment.
- Provided emotional support and companionship to improve patient well-being.
Server
Rose Bakery Cafe
Corona del Mar
01.2015 - 01.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Processed orders accurately and communicated them effectively to kitchen staff.
- Served food and beverages according to company presentation standards.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Trained new servers on menu items and service protocols.
- Handled cash transactions following company procedures for accuracy.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Operated POS terminals for order input, bill splitting, and total calculations.
Education
Licensed Vocational Nurse - Nursing
Stanbridge College
Irvine, CA07-2012
General Studies
Edison High School
Huntington Beach, CA06-2009
Skills
- Time management
- Effective communication
- Customer engagement
- Staff training
- Product knowledge
- Delivery procedures
- Sales proficiency
- Online ordering
- Inventory management
- Customer relationship management
- Point-of-sale systems
- Relationship building
- Order accuracy verification
- Interpersonal skills
- Customer service
Certification
Licenses and Certifications
Hospitality management studies-food and bevrage service
Hospitality management- health and safety in food
IV therapy withdrawal certified Genesis
LVN license #271885
BLS Provider CPR and AED expires 6/2027
Computer Proficiences
- Resturant Manager POS
- Salesforce
- Harlande Clarke
- Card Wizard
- Nautilus
- Fedwire
- SWBC
- Keystone
- Prodigy
- Microsoft; Outlook, Excel, Powerpoint, Word
- Matrix
- Point Click Care
Timeline
Retail Service Specialist
Red Rocks Credit Union
04.2021 - 08.2023
Personal Shopper
Instacart
10.2020 - Current
Server
Mamas comfort food and drinks
03.2020 - 01.2021
LVN Floor Nurse
The Hills Post Acute
07.2019 - 02.2020
Private Duty LVN
Home Care Providers
09.2017 - 07.2019
Server
Rose Bakery Cafe
01.2015 - 01.2018
Licensed Vocational Nurse - Nursing
Stanbridge College
General Studies
Edison High School
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