Kiley Hacker
Denver
Summary
Assistant General Manager with proven experiences in overseeing operations at two restaurant locations simultaneously. Skilled in managing multiple teams, creating staff schedules, handling inventory, and being responsible for consistent service standards across both locations. Adept at balancing operational needs as well as ensuring guest satisfaction and employee relations.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
City Street Investors
05.2024 - Current
- Oversaw daily restaurant operations, ensuring high standards of service and food quality.
- Developed staff training programs to enhance team performance and customer satisfaction.
- Established relationships with vendors to negotiate favorable terms and ensure timely deliveries.
- Conducted monthly inventory and collaborated with management to maintain optimal inventory levels.
- Created and managed weekly staff schedules to ensure proper shift coverage.
- Split all managing duties between two restaurants -Officer's Club and North County.
Server
North County
04.2023 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Claims Adjuster
Network Adjusters, Inc.
12.2019 - 11.2022
- Successfully manage and handle 100+ commercial general liability claims on average.
- Conduct comprehensive interviews of witnesses and claimants to gather facts and information.
- Understand and analyze police reports, demand, law suits, and damage assessments.
- Negotiate settlement agreements to resolve disputes.
Education
Bachelor of Arts - Psychology
University of Missouri - Columbia
Columbia, MO05.2019
Skills
- Staff Scheduling & Shift Management
- Conflict Resolution & Team Morale
- Opening & Closing Procedures
- Inventory & Ordering
- Customer Service
- Cash Handling & Bank Deposits
Timeline
Assistant General Manager
City Street Investors
05.2024 - Current
Server
North County
04.2023 - 05.2024
Claims Adjuster
Network Adjusters, Inc.
12.2019 - 11.2022
Bachelor of Arts - Psychology
University of Missouri - Columbia
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